The Opportunity
Reporting to the Kitchen Department Head (or his/her delegate), the Kitchen Service Supervisor is responsible for supporting the Department Head and Assistant Department Head in providing guidance, supervision and sets as a good example for Kitchen Service Assistants to follow.
You Will:
- Ensure quality control during receiving, manage inventory and product quality of all, implement FIFO concept, maintain full product display.
- Execute procedures for handling expired products and effectively manage shrinkage to minimize loss.
- Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
- Assist customers in product selection and offer recommendations as required to enhance their shopping
- Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.
- Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
- Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
- Ensure all cooked products are properly packaged and displayed.
- Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.
You Should Have/Be:
- Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory
- Basic computer skills in MS Office.
- Familiar with relevant tools and equipment, able to interpret product labels accurately.
- Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
- Knowledge of workplace health and safety protocols.
- Minimum of 2 years of related experience.
- Demonstrated commitment, accountability, and reliability in previous roles.
- A good team player, capable of collaborating with and assisting
- Good organization, problem-solving, interpersonal, and customer service
- Positive, proactive, and self-motivated work ethic.
Benefits
- Competitive Wages
- Paid Holiday Leave
- Premium Pay For Holiday Work Hours
- Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
- Medical, Dental & Vision Care
- Life & AD&D Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- Paid Training
- 10% Off In-store Staff Purchase Discount
- Subsidized staff meal
- Birthday Cake
- Long Service Award
Staff Recreation Activity
-
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centers and Warehouse & Distribution are as safe as possible.
T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.
