Pacific Mechanical is looking for a Customer Care & Service Intake Coordinator to be the first point of contact for our commercial customers. This is a fast-paced office role where you will answer calls, create accurate service requests, help customers feel taken care of, and support technicians with dispatching.
This role is entry-level to our industry, but it requires strong character, reliability, customer warmth, attention to detail, and the ability to learn quickly. If you are friendly on the phone, organized, dependable, and willing to jump in wherever the team needs help, this can be a great long-term growth opportunity.
You do not need years of experience. We are looking for someone with the right attitude, strong communication skills, and a willingness to learn.
What You’ll Do
- Dispatch and schedule technicians for service calls.
- Answer phone calls and emails with a friendly, professional attitude.
- Communicate job updates to customers.
- Daily assist with central inbound creating new tickets.
- Help coordinate return trips, maintenance visits, and new service calls.
- Keep notes and updates organized in our service software.
- Follow up with customers, technicians, and internal team members.
- Help keep the day moving smoothly by solving problems and staying organized.
- Take ownership of your role and make sure details do not fall through the cracks.
This job may be a great fit if you:
- Enjoy talking to customers and making them feel helped.
- Are naturally dependable and on time.
- Can handle a busy phone, multiple requests, and changing priorities.
- Like learning new systems and processes.
- Care about accuracy and details.
- Ask questions when you do not understand something.
- Are willing to help the team instead of saying “that’s not my job.”
- Want to grow in a stable commercial service company.
This job is probably not a fit if you:
- Do not like being on the phone.
- Get overwhelmed easily when several things happen at once.
- Struggle with attendance or punctuality.
- Need every task explained repeatedly.
- Prefer a slow-paced role with little urgency.
- Do not enjoy helping coworkers outside your exact task list.
Why Join Us?
This is a great opportunity for someone who wants to start a career in office operations, dispatching, customer service, or the trades industry. You will learn how a service company operates, work with a supportive team, and have the opportunity to grow as you prove yourself.
All health, dental, and vision benefits are 100% covered by us for you and your family!
If you are reliable, positive, hardworking, and want to be part of a team where your work matters, we encourage you to apply.
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
