About Swan Primary Care
Swan Primary Care is a rapidly growing physician-led healthcare organization providing care across multiple settings throughout the Chicagoland area, including:
Primary Care Clinic
Hospital Medicine
Skilled Nursing Facilities (SNFs)
Assisted Living Facilities
Independent Living Communities
Post-Acute Care
Transitional Care Management
Value-Based Care Program
We are seeking a highly organized, driven, and accountable Director who can oversee daily operations across the organization and ensure our clinical, administrative, and operational teams work together efficiently.
This is a leadership position reporting directly to the physician owners.
Position Summary
The Director serves as the operational leader of Swan Primary Care.
Rather than directly performing billing, accounting, marketing, or HR duties, this individual oversees those departments, coordinates projects, solves operational problems, tracks performance, and ensures every part of the organization runs efficiently.
This role requires someone who thrives in a fast-paced environment, enjoys building systems, leading teams, and improving workflows.
Responsibilities
Operations Leadership
Oversee day-to-day operations across all service lines
Ensure smooth coordination between outpatient clinics, hospitals, SNFs, assisted living, and independent living operations
Develop and improve operational workflows
Lead operational meetings and ensure accountability
Monitor key performance indicators (KPIs)
Team Management
Supervise and coordinate:
Billing Department
Accounting
HR
Marketing
Front Office
Medical Assistants
Virtual Assistants
Operations Coordinators
Clinical Leadership
Ensure departments communicate effectively and projects are completed on time.
Project Management
Lead initiatives such as:
Opening new practice locations
Launching new clinical services
Provider onboarding
Facility onboarding
EMR implementations
Operational process improvements
Vendor management
Technology implementation
Physician Support
Remove administrative burdens from physicians
Resolve operational issues before they impact patient care
Coordinate provider schedules and staffing needs
Improve communication between clinical and administrative teams
Financial & Performance Oversight
Work alongside the billing manager and accountant to monitor:
Revenue trends
Productivity
Collections
Staffing efficiency
Budget performance
Operational expenses
Quality & Compliance
Maintain regulatory compliance
Ensure policies and procedures are followed
Monitor operational quality metrics
Coordinate credentialing and provider onboarding
Oversee facility contracts and operational documentation
Ideal Candidate
We’re looking for someone who:
Thinks like an owner
Is highly organized
Can manage multiple priorities simultaneously
Is comfortable leading teams
Solves problems independently
Communicates exceptionally well
Uses data to make decisions
Holds others accountable
Continuously improves systems and processes
Qualifications
Required:
Bachelor’s degree, MBA preferred
5+ years of healthcare operation and/or Marketing experience
Experience managing multidisciplinary teams
Strong leadership skills
Excellent organizational and communication skills
Experience with healthcare operations
Proficiency with Microsoft Office and Google Workspace
Preferred:
Multi-site medical practice experience
Experience with Athenahealth or similar EMRs
Hospital, primary care, or post-acute care experience
Project management experience
Lean or Six Sigma experience
MBA or MHA preferred
Why Join Swan Primary Care?
Physician-led organization
Rapidly growing company
Opportunity to shape the future of healthcare delivery
Diverse practice settings
Significant leadership responsibility
Direct collaboration with physician owners
Competitive salary
Performance-based bonus
Career growth opportunities
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Healthcare Marketing : 5 years (Required)
- Director of operations: 5 years (Required)
Work Location: In person
