We are looking for a personable, friendly, and energetic Front Desk Agent with an open schedule to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include guest check-ins, managing reservations and providing information about units, and local amenities. If you have a knack for customer service and looking to join a fun and energetic team, we’d like to meet you. Come help us create a pleasant and memorable stay for our guests!
Responsibilities
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, dates of stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our properties, units, rates and amenities
- Respond to guests’ concerns in a timely and professional manner
- Maintain updated records of bookings and payments
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Experience as a Front Desk Agent, Receptionist or similar (preferred)
- Customer service attitude
- Excellent communication and organizational skills
- Microsoft Excel/Word
- Dependable, Self-starter
- Problem solver, Multi-tasking
- Night Audit Experience preferred; not required
- Bilingual a plus (English/Spanish); not required
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
