The Banking Center Manager is responsible for managing the daily operations of a banking center as well as providing leadership to a team of sales and service professionals to meet and exceed sales goals and provide valued service to customers. This position is responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.
Duties will include, but are not limited to, the following:
- Build and maintain relationships with customers to help identify financial products and services
- Generate sales leads and referrals through community outreach activities and on-site visits with local businesses
Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and conducting performance evaluations
- Assist customers with concerns or questions regarding accounts
- Represent oneself and the bank in a positive, courteous, friendly, and professional manner
- Create stability and cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
- Ensure audit/compliance procedures and Personal Banking policies are followed, while maintaining the highest level of customer service
- Ensure new hire and regulatory compliance training is completed timely
- Ensure security measures are adhered to regarding opening and closing procedures
Required Skills include:
Preferred Skills:
- Extensive knowledge and familiarity of banking products and services
- Bilingual (fluent verbal and written English/Spanish)
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
Required
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Leader: Inspires teammates to follow them
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
