What You'll Do
Build the operating system. Design and implement standardized SOPs, brand-compliance frameworks, and performance scorecards that work across six franchise brands and three states — replacing ad hoc, GM-by-GM practices with a consistent, scalable operating model.
Lead the operations organization. Manage and develop the two Regional Directors of Operations, and through them, set clear expectations, coaching standards, and accountability structures for the General Manager bench across all properties.
Own portfolio-wide performance. Take responsibility for operational KPIs across the portfolio — guest satisfaction scores, labor efficiency, quality audit results, and brand standard compliance — and build the reporting cadence that makes performance visible at every level.
Partner on the P&L. Work closely with the CFO and Corporate Controller on budgeting, forecasting, and cost control across properties, ensuring operational decisions are grounded in financial discipline and ownership's return objectives.
Drive brand and franchise compliance. Serve as the senior point of accountability for franchise brand standards across Marriott, Hilton, IHG, Choice, Best Western, and Sonesta — managing audits, quality assurance scores, and brand relationships at the operational level.
Support growth. Partner with the VP of Development & Technology on the integration of new builds and newly acquired or managed properties, ensuring new hotels are onboarded into a consistent operating framework from day one rather than added ad hoc.
Lead change management. Roll out new systems, technology, and processes across a workforce spread over multiple states, building buy-in from Regional Directors and GMs rather than relying on top-down mandate alone.
Develop the bench. Work with the VP of HR on leadership development and succession planning for Regional Director and GM roles, building a pipeline that supports continued portfolio growth.
Onsite role.
Other duties as assigned.
