Join Our Team at Hi-Vac!
Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.
What You'll Do:
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Lead and manage the daily operations of the service department
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Hire, train, schedule, and develop service technicians and support staff
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Implement and refine service procedures, policies, and quality standards
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Resolve customer issues and ensure top-tier service responsiveness
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Track key service performance indicators and generate actionable reports
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Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
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Maintain service records, work orders, and customer communication logs
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Ensure compliance with safety regulations and internal standards
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Manage service budgets, resource allocation, and cost control
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Foster a culture of teamwork, accountability, and continuous improvement
What We're Looking For:
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Bachelor’s degree in Business Administration, Engineering, or equivalent experience
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5+ years in a service management or supervisory role
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Proven leadership, coaching, and team-building skills
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Strong problem-solving and decision-making abilities
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Proficiency in service management systems, CRM tools, and Microsoft Office
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Ability to analyze performance data and drive improvements
Preferred Qualifications:
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Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
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Experience with field service operations or customer-facing technical support
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Background in managing distributed or remote service teams
Apply Today
If you’re ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.
