Assists users with questions and problems relating to a particular area including hardware, software, and network workstations
Assist the Computer User Support Assistant Manager in planning and implementing strategies to better communicate.
Coordinate daily customer service operations (e.g., emails, calls, after hours tickets)
Monitor and maintain IT Support services website
Candidates should be natural problem solvers who continuously strive to provide excellent customer service
Motivate staff to perform their best and demonstrate positive behavior
Support new and existing staff
Utilize training programs and techniques.
Communicate with clients and evaluate their needs
Create reports, analyze, and interpret data.
Demonstrate reliability and dependability as this position is essential to our organization
Must demonstrate the ability to learn quickly and adapt to new and changing environments along with the willingness to take on additional responsibilities
Make sure to adhere to company’s policies and guidelines.
Act as our service representative and set an example for our staff
Assist with our IT Support Services if needed.
Answer the help-desk phone, email and student app when needed.
Provide prompt and helpful feedback to individuals requesting assistance
Maintain the helpdesk Knowledgebase
Prepare help desk data reports as required or assigned
Other duties as assigned
