Job Position: Dispatch
Location: Elgin, IL 60123
Pay Rate: $21.00-$23.00/hr
Shift: 8am - 5pm
Description:
- Monitors and directs daily workflow for the technicians
- Communicate with technicians in a professional manner to schedule service calls, preventative maintenance and/or installations
- Answer service requests, questions and basic troubleshooting for operational issues
- Communicate with our customers in a professional manner
- Schedules service calls and preventive maintenance for technicians based on priority, program and location
- Dispatches information necessary to complete a service call to the technicians in designated areas
- Closes calls, inputs data into Navision when finished
- Manage telephone calls professionally, efficiently and with good communication skills
- Product knowledge
- Monitors the dispatch board to ensure service calls and preventative maintenance are being scheduled and complete
- Updates and maintains dispatch board weekly
- Performs miscellaneous clerical tasks as assigned by Dispatch Supervisor
- Arrange travel for technicians to assist in other areas as needed
- Works with various departments to ensure timely and accurate reporting of customer's issues
- Troubleshoot problems over the phone
- Perform other duties as assigned
Qualifications:
- High school diploma or equivalent
- Prior experience as a dispatcher or work experience in a similar service position
- Able to promote a teamwork environment
- Experience in a Customer Relations related role
- Computer literate and skilled (Microsoft Word, Excel, and Outlook)
- Able to communicate clearly and give instruction
- Able to multi-task
- Able to keep records and write reports
- Able to handle difficult customers with diplomacy and tact
- Professional demeanor
- Able to plan jobs and carry out from concept to completion
- Must have excellent problem solving skills, be creative when necessary
- Able to perform duties under pressure in a fast pace production environment
- Able to promote a teamwork environment
- Working knowledge or Excel, Word, Outlook and data entry reporting applications
- Must be available to work flexible schedules, including some overtime and rotating weekends
- Ability to lift up to 50 pounds
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Required)
- Customer Relations: 1 year (Required)
Work Location: In person
