About Us
JW Health Solutions is an independent health insurance agency serving individuals, families, seniors, and small businesses across the Tampa Bay area. We help our clients navigate Medicare, Marketplace, and group health coverage with honesty and care — and we’re looking for someone just as invested in taking care of people as we are.
About the Role
We’re hiring a Client Care Assistant to be the right hand of our agency owner and the friendly voice and helping hand for our current book of business. This isn’t a sales role — it’s a relationship and operations role. You’ll be the person who makes sure no client question goes unanswered, no follow-up falls through the cracks, and every client feels genuinely taken care of.
What You’ll Do
- Answer incoming questions from current clients via phone, email, and text
- Send emails, documents, and follow-up materials to clients
- Upload and enter client data accurately into our systems
- Send out thank-you cards to clients
- Call clients to request Google Business and Facebook reviews
- Help clients set up and navigate their member portal accounts
- Call past clients who recently canceled or lapsed to re-engage them and encourage re-enrollment
- Keep client files and communications organized and up to date
- Support the agency owner with day-to-day administrative and organizational tasks
What We’re Looking For
- A warm, friendly, and patient communicator — you genuinely like helping people
- Highly organized with a system for tracking tasks and follow-ups
- Comfortable with data entry and detail-oriented work
- Proficient typing and note-taking skills — you can keep up in real time
- Able to juggle a demanding, fast-paced workload without losing your cool
- Empathetic, especially when working with senior clients
- Dependable and consistent — we need someone we can count on every day
- Comfortable making outbound calls
- Prior experience in customer service, administrative support, or healthcare/insurance a plus (not required)
Why Join Us
- Relaxed, down-to-earth environment and people -- no corporate stiffness
- Be part of a small, growing team where your work is genuinely valued
- Meaningful work helping real people get access to the healthcare coverage they need
- Opportunity to work from home based on performance
- Flexible schedule
- Paid time off and major holidays paid off
- Room to grow professionally and financially as the agency scales
Pay: $37,000.00 - $41,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
