Location: Charleston, Illinois (on-site)
Reports To: Billing Director
The Payer Tracker (AR Specialist) plays a critical role in ensuring timely collections and follow-up on all outstanding accounts. This individual will be responsible for aggressively managing accounts receivable and ensuring no revenue is left uncollected.
Accounts Receivable Management
Monitor and manage AR aging reports across all facilities
Conduct daily follow-up on outstanding claims with payers
Work to reduce AR days and improve cash flow
Payer Follow-Up
Communicate directly with Medicare, Medicaid, and commercial payers
Track claim status, identify delays, and escalate issues as needed
Ensure timely resolution of unpaid or underpaid claims
Denials & Collections
Investigate and resolve denied or rejected claims
Resubmit corrected claims in a timely manner
Ensure maximum reimbursement on all claims
Tracking & Reporting
Maintain detailed logs of payer communication and claim status
Report trends, delays, and issues to Billing Director
Assist in identifying systemic billing issues impacting collections
SNF experience strongly preferred
2–4+ years of AR, collections, or billing experience in healthcare
Familiarity with Medicare/Medicaid processes
Experience with PointClickCare (PCC) preferred
Strong follow-up skills, persistence, and attention to detail
