Responsibilities:
- Assisting customers with bookings, procuring quotes, arranging domestic transport.
- Coordinate with various vendors and answering general international transportation-related questions.
- follow up with domestic pickups and deliveries
- Communicate with overseas offices, agents, and customers regarding shipment status.
- Troubleshoot issues, and ensure that shipments are processed in compliance with the laws and regulations governing the US Import and Export Industry.
Qualifications:
- 5 years experience in Operations or Customer Service role in an NVOCC or freight forwarding company is required.
- Strong data entry and Microsoft office skill is required.
- Excellent verbal and written communication skills, excellent organization skills, attention for details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
- Resourceful and think outside of the box.
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
