Receptionist – SUD (Substance Use Disorder) Treatment Facility
Position Summary:
The Receptionist serves as the first point of contact for clients, families, visitors, and staff. This role is responsible for creating a welcoming professional, and trauma-informed environment while managing front desk operations, supporting administrative needs, and ensuring smooth day-to-day flow within the facility. The Receptionist must maintain strict confidentiality, demonstrate empathy, and communicate effectively in a behavioral health setting.
Key Responsibilities
· Greet clients and visitors in a warm, professional, and trauma-informed manner.
· Answer incoming calls, direct inquiries, and relay messages promptly.
· Monitor lobby traffic and maintain a calm, safe, clean waiting area.
Administrative Duties
· Manage incoming/outgoing mail, faxes, and emails
· Client record releases
· Inventory and managing all office supplies
· Managing deliveries, drop-offs etc;
Compliance & Safety
· Ensure front-desk operations follow HIPAA and all confidentiality standards.
· Maintain secure handling of client records and sensitive information.
· Follow facility policies regarding safety, visitor protocols, and emergency procedures.
· Report concerns, unusual behaviors, or safety issues to appropriate leadership.
Qualifications
· High school diploma or equivalent required; additional education in healthcare administration or behavioral health preferred.
· Experience working in healthcare, SUD, mental health, or social services environment strongly preferred.
· Strong communication and customer service skills.
· Ability to remain calm and professional in stressful or crisis situations.
· Proficiency in computers and general office equipment.
· Ability to maintain composure, boundaries, and confidentiality at all times.
Key Competencies
· Empathy and trauma-informed communication
· Attention to detail
· Multitasking and time management
· Professionalism and reliability
· Cultural sensitivity
· Team collaboration
Work Environment
· Fast-paced behavioral health setting.
· Frequent interactions with clients who may be experiencing emotional distress, withdrawal symptoms, or crisis.
· Front desk and administrative office environment.
Work Hours
· 9:00am – 5:00pm – In-Person
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
