VETUS Maxwell, Inc. is a global boating equipment manufacturer with the U.S. office and warehouse located in Hanover, MD for the last 53 years. We are seeking a Front Desk Receptionist / Customer Service person to join our team in a dynamic business to business setting. The ideal candidate will have experience in customer service as well as being able to support other departments with task. This role offers the opportunity to be the first point of contact, providing exceptional customer service and administrative support. This is a salaried position with an incredible benefits package.
PRIMARY RESPONSIBILITIES
- Professionally answer telephone, screen, and direct calls.
- Meet and greet visitors as they arrive; advise appropriate staff member.
- Receive and distribute deliveries and incoming mail.
- Monitor and maintain office equipment, e.g., scanner and postage machine.
- Process customer orders.
- Scan and attach documents.
- Process credit card payments online.
- Maintain spreadsheets.
- Perform all activities with the focus on customer service.
- Other duties as assigned.
POSITION REQUIREMENTS
Experience, Abilities and Skills
- 2 year degree preferred with a minimum of two years of experience in an area related to office administrative support.
- Professional demeanor and excellent customer service abilities and reliability required.
- Excellent skills in the areas of organization, attention to detail, time management, ability to manage multiple tasks, define and set priorities and problem solve.
- Ability to take initiative with projects to work both independently and as a team member.
- Excellent verbal and written communication skills.
- Computer and Microsoft Office (Outlook, Word, Excel, Teams) proficiency is required.
This list of essential responsibilities and requirements is not intended to be exhaustive.
This position offers the opportunity to work in a collaborative business environment, providing valuable support to both customers and employees. If you are passionate about the job you perform and possess the necessary skills, we encourage you to apply for this rewarding Front Desk Receptionist / Customer Service position.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Computer skills: 2 years (Required)
Ability to Commute:
- Hanover, MD 21076 (Required)
Ability to Relocate:
- Hanover, MD 21076: Relocate before starting work (Required)
Work Location: In person
