Job Overview
Advance-Esthetic is a trusted provider of high-quality esthetic equipment and solutions, helping professionals in the beauty and wellness industry achieve outstanding results. Our commitment to innovation, excellence, and customer satisfaction sets us apart.
We are looking for a Senior Customer Support Representative to join our dynamic team! If you are bilingual (English/Spanish), passionate about customer success, and experienced in the esthetic industry, this is an incredible opportunity to grow with a company that values your expertise.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat
- Assist customers with product inquiries, troubleshooting, and order processing
- Resolve complaints and provide timely solutions to ensure customer satisfaction
- Become an expert in our esthetic products and provide guidance to customers
- Maintain accurate records of customer interactions, transactions, and feedback
- Upsell and cross-sell products to meet customer needs and boost revenue
- Assist in warranty claims, refunds, and retention efforts
- Travel occasionally to trade shows and represent our brand
- Work collaboratively with internal teams to streamline customer support processes
Skills
- ✔ 3+ years of experience in customer service or technical support
- ✔ Background in esthetic equipment, beauty, or wellness industry (preferred)
- ✔ CRM experience (Zoho, Salesforce, or similar)
- ✔ Bilingual (English/Spanish) – strong written & verbal communication
- ✔ Ability to troubleshoot technical issues with esthetic devices
- ✔ Strong problem-solving skills and attention to detail
- ✔ Ability to multitask, prioritize, and manage time effectively
- ✔ A positive, professional attitude and a passion for helping customers
Join our team as a Customer Service Representative where you can make a difference by providing outstanding service while developing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Customer Service: 4 years (Required)
Language:
Work Location: In person
