Overview
Do you love tech? Do you love helping people? Join the Buzops team as an Entry Level Technical Support Specialist! You will help customers troubleshoot software issues and provide technical support. You will help improve the customer experience on our platform. If you want to jumpstart your career and learn technical support, this is the place for you! This position has tons of growth and training opportunities available!
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot basic software, account, and login issues.
- Assist customers with product setup and navigation.
- Document customer inquiries and resolutions in the support system.
- Escalate complex technical issues to senior team members when needed.
- Maintain a high level of customer satisfaction through professional communication.
- Learn new product features and assist customers with best practices.
- Work closely with internal teams to resolve customer issues.
Requirements
- High school diploma or equivalent required.
- Associate's or bachelor's degree is a plus but not required.
- Strong communication and customer service skills.
- Basic computer knowledge and familiarity with Microsoft Office or Google Workspace.
- Strong problem-solving and organizational skills.
- Ability to work independently and as part of a team.
- Previous customer service or technical support experience is a plus but not required.
- Willingness to learn new software and technologies.
Join us if you’re ready to grow your technical expertise in a supportive environment that values proactive problem-solving and excellent customer service! This paid position offers a chance to develop foundational skills that will propel your career forward in the ever-evolving world of IT support.
Pay: $24.45 - $29.24 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Retirement plan
Work Location: Hybrid remote in Orlando, FL 32839
