PATIENT SERVICES REPRESENTATIVE
Be the Friendly Face of Community Healthcare
Are you energized by helping people, solving problems, and creating great first impressions? Do you enjoy fast-paced work where every interaction makes a difference?
The Knox Community Health Center (KCHC) at the Knox County Health Department is seeking an enthusiastic and customer-focused Patient Services Representative (PSR) to join our team.
As the first point of contact for our patients, you’ll play a vital role in connecting individuals and families to quality healthcare services while helping ensure a smooth and positive patient experience. This is more than a front desk position- it’s an opportunity to be a key member of a mission-driven healthcare team dedicated to improving the health of our community.
What You’ll Do
As a Patient Services Representative, you will:
- Welcome patients and visitors with professionalism, warmth, and compassion
- Schedule and coordinate patient appointments and help patients navigate their healthcare journey
- Verify insurance eligibility and benefits to ensure accurate patient registration and billing
- Collect and update demographic, financial, and insurance information with precision
- Assist patients with questions regarding appointments, insurance coverage, and payment processes
- Process patient payments and maintain accurate financial records
- Manage incoming phone calls and direct patients to the appropriate services
- Support providers and clinical staff through efficient scheduling and administrative coordination
- Always maintain confidentiality and HIPAA compliance
- Contribute to a positive, team-oriented environment focused on excellent patient care
What Makes You a Great Fit?
- We are looking for someone who is:
- Friendly, professional, and patient-focused
- Detail-oriented and highly organized
- Comfortable multitasking in a busy healthcare environment
- Skilled in customer service and communication
- Confident using computers, electronic health records, and office technology
- Able to work independently while supporting a collaborative team
What You Bring
- High School Diploma or equivalent
- Two years of customer service, medical office, insurance, billing, or healthcare administrative experience preferred
Experience with:
- Insurance and eligibility checks
- Medical scheduling
- Patient registration
- Medical records or electronic health records
Why Join Us?
Make an Impact
Help patients access essential healthcare services and become a valued part of their healthcare experience
Great Benefits
- 35-hour work week
- County Holidays Off
- IMRF Pension Program
- Medical, Dental, Vision, and Life Insurance
- Vacation, Personal, and Sick Time Accruals
Stable and Meaningful Work
Join a trusted organization committed to serving the health needs of Knox County residents.
Supportive Team Culture
Work alongside dedicated professionals who care deeply about our patients, each other and our mission.
Apply Today
If you’re ready to build a rewarding career where customer service and healthcare come together, we’d love to hear from you.
Starting Pay: $17.77 per hour
Apply on Indeed, submit your resume to [email protected] or apply online at www.knoxcountyhealth.org
Knox County Health Department is an Equal Opportunity Employer.
Pay: $17.77 per hour
Benefits:
- AD&D insurance
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
