REGIONAL Federal Credit Union is a growing and leading provider of banking products and services in Northwest Indiana. We are seeking an experienced Consumer Loan Processor to join our dynamic and growing team.
We are looking for a member-focused, detail-oriented, and goal-driven professional who thrives in a fast-paced, team-oriented environment. If you are passionate about helping people and want to experience the REGIONAL difference, we would love to meet you.
Key Responsibilities:
Loan Processing, Verification & Pipeline Management
- Prepare, assemble, and verify accuracy of loan files for consumer, home equity, and business closings, ensuring correct terms, vesting, legal descriptions, and signatures
- Verify and finalize loan documents for GAP, Extended Warranty, and debt protection products
- Authenticate income, employment, and asset documentation; proactively clear underwriting conditions
- Manage an active loan pipeline to ensure timely progression from setup through closing in alignment with SLAs
- Coordinate and oversee loan funding via checks, ACH, or wire transfers once closing conditions are met
Title & Collateral Management
- Process, file, and perfect vehicle liens with DMV and applicable state agencies
- Manage collateral releases, including vehicle titles, mortgage satisfactions, payoffs, and UCC releases
Member Service & Support
- Assist members and staff with loan applications via phone, in person, or digital platforms
- Utilize e-signature tools and guide members through required documentation
- Cross-sell credit union products to strengthen member relationships and meet goals
- Provide timely loan status updates and professionally handle member inquiries
Administrative, QA & Compliance
- Perform post-closing quality assurance reviews and ensure proper imaging and audit readiness
- Maintain and update loan and collateral records in LOS and related systems
- Support back-office functions including filing, insurance claims, audits, and reporting
- Ensure compliance with internal policies and federal/state regulations including Truth-in-Lending, USA PATRIOT Act, and Red Flags Rule
- Support special projects and additional duties as assigned
Requirements:
Education & Experience
- High school diploma or equivalent required
- Prior experience in consumer, home equity, or commercial loan processing preferred
Preferred
- Bilingual (English/Spanish) strongly preferred
Key Skills & Competencies
- Strong attention to detail, especially with legal and financial documentation
- Excellent time management and ability to handle multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- High level of integrity and ability to handle confidential financial information
Physical Requirements
- Ability to sit or stand for extended periods
- Frequent use of hands, arms, and computer systems
- Occasional lifting or moving up to 50 pounds
- Extended computer monitor use required
Compensation & Benefits
- Starting pay: $19.00/hour
- Competitive benefits package including:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Holiday Pay
- Quarterly Incentive Program (up to $800 maximum)
- 401(k) Retirement Plan
Equal Employment Opportunity
REGIONAL Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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Pay: $19.00 per hour
Work Location: In person
