Lead the Frightfully Fun! General Manager Wanted at Monster Mini Golf Charlotte
Are you a dynamic, experienced leader with a passion for entertainment and a knack for managing operations? Monster Mini Golf in Charlotte is seeking a highly motivated and results-driven General Manager to lead our unique, indoor, glow-in-the-dark entertainment center!
We're not just Mini Golf; we're a vibrant, high-energy destination featuring an 18-hole course, a thrilling arcade, laser maze, bowling, virtual reality, and memorable birthday parties. As our General Manager, you'll be the driving force behind our success, ensuring exceptional guest experiences, efficient operations, and a positive team culture.
What You'll Do:
As the General Manager, you'll oversee all facets of the Charlotte location, including:
Operational Excellence: Manage daily operations to ensure smooth, efficient, and safe functioning of all attractions, including mini golf, arcade, laser maze, bowling, and VR.-
Team Leadership & Development: Recruit, hire, train, schedule, and motivate a high-performing team of Assistant Managers, Memory Makers (Party Hosts), and Team Members. Foster a positive, engaging, and professional work environment.
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Guest Experience Champion: Ensure every guest receives outstanding service. Handle escalated guest concerns and continually seek ways to enhance satisfaction.
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Sales & Marketing Support: Implement local marketing initiatives, drive party bookings, and identify opportunities to increase foot traffic and revenue.
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Maintenance & Facilities: Ensure the cleanliness, safety, and proper maintenance of the entire facility, including equipment, attractions, and common areas.
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Compliance: Uphold all company policies, procedures, and relevant health, safety, and labor regulations.
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Inventory & Purchasing: Manage ordering, stocking, and cost control for concessions, prizes, and operational supplies.
What We're Looking For:
Proven Leadership: 3+ years of management experience in retail, hospitality, entertainment, or a related service industry. Prior general management experience is highly preferred.-
Operational Acumen: Strong understanding of operational procedures, financial statements, inventory control, and scheduling.
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Customer Service Focus: A genuine passion for delivering exceptional guest experiences and resolving issues effectively.
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People Management: Demonstrated ability to motivate, coach, develop, and manage a diverse team.
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Problem-Solver: Proactive, resourceful, and capable of making sound decisions under pressure.
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Adaptability: Ability to thrive in a fast-paced, dynamic environment.
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Availability: Must have open availability, including evenings, weekends, and holidays.
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Technical Proficiency: Comfortable with POS systems, basic computer applications, and facility equipment.
Why Join the Monster Mini Golf Family?
Impactful Role: Lead an exciting business where you can truly make a difference in our guests' experiences and our team's success.-
Dynamic Environment: Work in a fun, vibrant, and unique entertainment venue. No two days are the same!
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Growth Potential: Opportunities for professional development within a growing company.
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Competitive Salary & Benefits: We offer a competitive compensation package commensurate with experience, plus bonus potential.
Ready to take the reins and lead our Charlottee location to new heights? If you're a hands-on leader who loves fun and is driven by results, we want to hear from you!
What is Monster Mini Golf?
Monster Mini Golf is an international franchise system of crazy cool Blacklight Family Entertainment Centers. Our location features an 18-hole Glow-in-the-Dark Miniature Golf Course, Laser Maze Attraction, Arcade Games, Bowling and more! Other than our unique attractions, we also offer the coolest Haunted Mansion Birthday Party and Event rooms you have ever laid eyes on! Does this sound like something that fits your personality? If so, we are looking for a professional and outgoing human with prior management experience that loves interacting with other humans (of all ages) to assist store ownership in managing our dynamic facility and team!
