Operations Assistant
The Head Spa Sanctuary | Pineville, NC
Full-Time | Monday–Friday (with occasional evenings/weekends for events)
Pay: Competitive, based on experience
About Us
At The Head Spa Sanctuary, we're redefining what wellness looks and feels like. Every detail matters—from the guest experience to the way our team supports one another behind the scenes.
We're a fast-growing luxury wellness company built on excellence, teamwork, and intentionality. As we continue to grow, we're looking for someone who loves being the person that helps everything run smoothly.
If you're organized, dependable, proactive, and genuinely enjoy helping others succeed, we'd love to meet you.
About the Role
This is not a traditional office job.
As our Operations Assistant, you'll serve as the right hand to our leadership team, providing support wherever it's needed most. One day you may be organizing inventory, another day preparing onboarding materials, helping with payroll support, assisting with month-end tasks, setting up for an event, or making a run for supplies.
No two days are exactly the same, and that's exactly what makes this role so rewarding.
This position is ideal for someone who enjoys variety, takes pride in staying organized, and finds fulfillment in making other people's jobs easier.
ResponsibilitiesAdministrative Support
- Prepare reports and operational data
- Assist with payroll preparation
- Support month-end administrative and accounting tasks
- Organize files and digital documents
- Prepare onboarding paperwork and training binders
- Print and prepare training materials
- Follow up on administrative tasks and emails
- Assist leadership with special projects
Inventory & Operations Support
- Receive and verify inventory shipments
- Organize and stock inventory
- Put inventory away and maintain storage areas
- Monitor inventory levels and communicate replenishment needs
- Assist with inventory counts and audits
- Label and organize products
- Support retail merchandising
- Help prepare operational supplies as needed
Leadership Support
- Help remove day-to-day tasks from leadership so they can focus on leading the team
- Assist with operational projects
- Prepare meeting materials
- Help keep projects organized and moving forward
- Provide general support wherever needed
Event Support
- Assist with event planning and logistics
- Set up and break down community events
- Prepare gift bags and promotional materials
- Coordinate supplies and event purchases
- Assist with floral arrangements and seasonal décor
- Help ensure events run smoothly from beginning to end
Errands & Purchasing
- Restaurant Depot runs
- Grocery store runs for fresh supplies
- Post Office and shipping
- Bank deposits (when needed)
- Pick up miscellaneous operational supplies
- Prepare outgoing shipments and packages
We're looking for someone who:
- Loves staying organized
- Is dependable and follows through
- Takes initiative without waiting to be asked
- Enjoys helping others
- Can comfortably shift between different types of work
- Communicates professionally
- Is comfortable handling confidential information
- Thrives in a fast-paced environment
- Pays close attention to details
- Is positive, flexible, and team-oriented
Preferred Experience
- Administrative or office support
- Hospitality, spa, or customer service
- Inventory management
- Event coordination
- Retail operations
- Google Workspace
- Microsoft Office
- Experience working in a fast-paced environment
Physical Requirements
This position combines office work with hands-on operational support. Applicants should be comfortable:
- Standing and walking throughout the day
- Lifting up to 40 pounds
- Receiving and organizing inventory
- Running local errands
- Setting up and breaking down events
Benefits
- Competitive pay
- 401(k) with company match
- Paid time off
- Employee discounts
- Complimentary services and wellness credits
- Opportunities for growth within a rapidly expanding company
Why This Role Matters
Success in this role isn't measured by the number of tasks you complete—it's measured by how much more effective our leadership team becomes because of your support.
You'll help create an environment where our leaders can focus on coaching, developing our team, and delivering exceptional guest experiences while knowing the countless operational details are being handled with care.
If you're someone who enjoys making a meaningful impact behind the scenes and loves being the person everyone can count on, we'd love to hear from you.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Application Question(s):
- Are you flexible in your availability to include evenings and weekends?
Work Location: In person
