Job Overview
We are seeking a dedicated Customer Service & Sales Support Representative to join our dynamic team. In this role, you will serve as a vital link between our clients and internal teams, ensuring seamless communication, efficient order processing, and exceptional customer experiences. Your expertise in project management, CRM systems, and cross-functional collaboration will drive customer satisfaction and support our sales objectives. The ideal candidate will possess strong analysis skills, proficiency with Salesforce and SaaS platforms, and a proactive approach to relationship management. The Customer Service & Sales Support Representative serves as the first point of contact for customers by phone and in person. This role provides exceptional customer service, supports the sales team, prepares color match samples, and assists with order processing to ensure a positive customer experience and efficient sales operations.
Key Responsibilities:
- Answer incoming phone calls and respond to customer inquiries about samples requests professionally and promptly.
- Support the sales team by processing marketing orders, and following up with customers.
- Create and prepare custom color match samples according to customer specifications.
- Manage customer accounts through CRM systems such as Salesforce Cloud, ensuring accurate data entry and timely updates
- Provide exceptional client services by addressing inquiries promptly and resolving issues efficiently
- Support sales processes by assisting with order processing, and follow-up activities
- Collaborate across departments including sales, marketing, and product teams to facilitate smooth internal communication
- Maintain comprehensive documentation of client interactions and account activities for future reference. Perform general administrative duties, including filing, data entry, and email correspondence.
- Assist in onboarding new clients and managing ongoing client relationships to foster long-term loyalty
- Support project management initiatives related to customer engagement campaigns or process improvements
Experience
- Minimum of two years’ experience in customer service or sales support roles
- Proven proficiency with CRM system
- Strong understanding of sales processes, and client relationship management strategies
- Excellent organizational and multitasking abilities.
- Friendly, professional, and customer-focused attitude.
- Experience managing customer accounts using order processing tools and CRM systems
- Excellent communication skills with the ability to articulate complex information clearly
- Demonstrated ability to collaborate effectively across cross-functional teams
- Analytical mindset with the ability to interpret data for strategic insights
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes
If you are motivated by delivering outstanding client experiences while supporting sales initiatives through strategic account management, we encourage you to apply. Join us in driving success through exceptional service and innovative solutions.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
