Company Overview
Salt Air Inc. is a dynamic HVAC contractor dedicated to providing top-tier heating, ventilation, and air conditioning solutions. We pride ourselves on delivering exceptional service and building lasting relationships with our clients and community.
Job Summary
We are seeking an energetic Inside Sales and Customer Service Representative to join our team! In this vital role, you will be the friendly voice and proactive problem solver for our customers, managing client accounts, processing orders, and driving sales growth. Your enthusiasm and strong communication skills will help foster positive relationships while ensuring customer satisfaction through efficient service and support.
Responsibilities
- Engage with customers via phone, email, and chat to understand their needs and provide tailored HVAC solutions
- Manage customer accounts using CRM systems such as Salesforce Cloud to track interactions, orders, and service requests
- Process sales orders accurately using order processing tools while ensuring timely delivery and follow-up
- Collaborate cross-functionally with technical teams, project managers, and internal departments to coordinate customer projects and resolve issues
- Utilize data-driven decision making to identify sales opportunities, improve customer experience, and enhance account management strategies
- Maintain detailed records of customer interactions, service requests, and sales activities within CRM systems
- Support client relationship management efforts by proactively reaching out for feedback, upselling services, or resolving concerns promptly
Qualifications
- Proven experience in customer service, inside sales, or account management within a trades or technical environment preferred
- Proficiency with Salesforce CRM or similar customer relationship management systems (CRM systems proficiency required)
- Strong knowledge of Microsoft Office Suite including Word, Excel, and Outlook for communication and data analysis
- Excellent communication skills with the ability to build rapport quickly and effectively manage client relationships
- Demonstrated project management skills with the ability to prioritize tasks in a fast-paced setting
- Ability to collaborate effectively across teams to achieve shared goals in a cross-functional environment
- Analytical mindset with the ability to interpret data for decision making and process improvements
Join us to be part of a vibrant team committed to delivering outstanding HVAC solutions! This paid position offers an exciting opportunity to develop your sales expertise while providing exceptional customer service. If you thrive in a lively environment where your proactive approach makes a real difference, we want to hear from you!
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) 5% Match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
