JOB DESCRIPTION
LINCOLNSHIRE, IL
JOB TITLE: ROOM SERVICE SERVER
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: DIRECTOR OF RESTAURANTS
ISSUE DATE: JUNE 24, 2019
PURPOSE AND PERFORMANCE GOALS
Provide quality, value-added professional service in the culinary department to enable the restaurant department to exceed brand standards for food service, guest helpfulness, and guest friendliness.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To enhance our guests with good, prompt and courteous foodservice, and by providing and enjoyable function from start to finish. Essential duties and responsibilities include the following (other duties may be assigned):
- Ensures proper placement of china, glassware and silverware on room service trays.
- Ensures proper condiments stocked and available for placement on room service trays as needed.
- Correctly prepares room service trays with food and beverage order.
- Review proper age documentation prior to delivering alcoholic beverages to a guest room.
- Delivers and serves all food and beverage items ordered to guest room in prompt and professional way.
- Checks corridors for used trays when returning from delivering orders.
- Cleans and breakdowns trays in dish area, watching for unused and clean condiments, salt, pepper, and sugar and returns them to room service area.
- Exceeds guest expectations, with proper attitude and prompt service.
- Ensure oncoming shift has adequate supply of silverware, trays, napkins, condiments, etc.
SUPERVISORY RESPONSIBILITIES – Not applicable
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED; 6 months serving experience.
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors and fellow employees.
MATHEMATICAL SKILLS – Not applicable
REASONING ABILITY
Must be able to analyze routine data to make appropriate judgments regarding server processes.
CERTIFICATES, LICENSES, REGISTRATIONS
BASSET Certification
Illinois Food Handler Certification
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift/push/pull 50 pounds. Required to walk, stand, bend, crouch, kneel, and reach.
Requires ability to reach, grasp and feel.
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job -
Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
