ASSISTANT MANAGER
JOB SUMMARY
SUMMARY
The Little Caesars Assistant Manager will assist the General Manager in establishing and maintaining Little Caesars goals of customer satisfaction, oversees and is accountable for the operation of a restaurant, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage.
PERFORMANCE RESULTS
- Serves customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures.
- Prepares high quality products consistently by following Little Caesars recipes, specifications and procedures as described in the CARDS materials and as shown on the station job helpers.
- Displays the proper image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.
- Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.
- Practices safety and security procedures as defined in the Little Caesars Colleague Orientation and Training Handbook and/or as directed by the management staff, and by government agencies.
- Follows Little Caesars’ policies, procedures, and standards of conduct as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by management.
NATURE & SCOPE
ESSENTIAL DUTIES AND RESPONSIBILITIES
- To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge.
- Assists in the recruitment of new Associates.
- Assists in the training and development of Associates to perform tasks.
- Assists with schedules and supervises Associates, including rewarding and coaching.
- Maintains an understanding of the company’s food preparation guidelines as well as health and safety regulations.
- Assists in handling Associate issues
- Resolves customer issues.
- Controls shrink expenses and labor.
- Aware of competition activities and report results; shares information with supervisor.
- Available to work varied hours/days to oversee restaurant operations.
- Processes information and product through computer system and POS register system.
- Operates and uses all equipment necessary to run the restaurant
- Follows all Little Caesars programs/promotions
- Ensures compliance with all laws, policies and procedures
- Enforces safety policies and procedures; is a safety role model.
- Any other responsibilities as assigned by supervisor.
KEY ATTRIBUTES
TASK ANALYSIS
- The ability to lift and move up to 55 pounds.
- The ability to reach and move items from as high as six feet and as low as six inches off the ground.
- The ability to control and utilize equipment safely and correctly; i.e. the sheeter machine, vertical cutting mixer (must be 18 years or over), the sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.
- The ability to “Shakerboard” by working outside holding a sign (must be 18 years or over).
- The ability to apply pressure to cut through and to clean products.
- The ability to count, separate and weight all types of food products and inventory items.
- The ability to communicate to customers and co-workers (i.e., reading, speaking, hearing, writing).
- The ability to understand direction, instructions and product specifications.
- The ability to process and complete customers orders.
QUALIFICATIONS
- A Little Caesars Colleague must be at least 18 years of age.
- Management experience for at least 1 year
- Dependable, hard working and the ability to handle pressure situations and stress.
- Excellent communication and interpersonal skills and the ability to express a positive attitude towards others.
- The ability to understand and follow direction and instructions.
- The ability to perform the essential functions of the job.
- Previous retail or customer contact experience preferred.
- The US Department of Justice (INS Division) requires that each Colleague provide documentation that proves their eligibility to work in the United States.
Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the job duties outlined above, at any time and without advance notice.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Work Location: In person
