International Operations Agent
BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The International Operations Agent is responsible for supporting the BTX Corporate business unit operations, customer service, compliance, SOPs and KPIs. This position reports to the Station Manager and will be responsible for handling both Air/Ocean Imports and/or Air/Ocean Exports. Ultimately, this position will be responsible for the quality of service and profitability of the corporate global operations teams in accordance with the company’s overall strategic goals.
BTX is seeking a driven and dynamic individual who can manage the demands of global shipments but also possesses the leadership and communication skills required to effectively interact directly with clients. The International Operator will be a key member of the BTX team and will interact across all organizational levels for BTX corporate business.
Duties Include:
- Courteous etiquette via phone or e-mail interaction to facilitate client service requests in a thorough and expeditious manner.
- Air/Ocean Import/Export Shipment coordination: Set-up of shipments and/or amendments to existing shipments based upon client directives.
- Quote requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
- Tracking updates: Input milestones/tracking updates, provide client updates as shipment(s) progress is obtained throughout duration of shipment transit.
- General inquires and follow up: Fulfillment of any specialized requests provided by client within expected timeframe communicated.
- Maintain good relationships with importers/exporters and working knowledge of shipper lanes.
- Compliance functions for department in conjunction with corporate compliance department specific to TSA and FMC compliance.
Summary of Desired Qualifications:
- Minimum of 3 years of operational experience within the Air/Ocean Import/Export freight forwarding or logistics transportation sector.
- Undergraduate degree in business or a related discipline is highly preferred; however, relevant combination of education and work experience will also be considered.
- Strong computer skills and analysis capabilities.
- Import and Export process flow knowledge required for Air/Ocean shipments.
- Ability to quote both retail customers and global agents and understand the variables involved.
Knowledge, Skills and Abilities Required:
- Excellent interpersonal skills and the ability to work well with both internal customs brokerage team as well as customer nominated brokers.
- Ability to present ideas in business-friendly and user-friendly language.
- Excellent verbal and written communication skills.
- Superior active listening skills.
- Strong organizational and time-management skills.
- Analytical problem-solving capabilities.
- A proven diverse background in all aspects of Air/Ocean Import/Export freight forwarding and operations within a dynamic growth environment.
Additional Information:
BTX Global Logistics is a global transportation and logistics organization with over 45 regional branches in the U.S. and Canada. The International Operations Agent will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.
Type: Full-time, Non-Exempt
Industries: Transportation, Logistics, & Supply Chain
Compensation: Commensurate with Experience
Benefits: Competitive
Travel : N/A
Location: Gardena, CA (LAX) Airport Area
BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a minimum of 3 years operational experience within the Air/Ocean Import/Export freight forwarding or logistics transportation sector?
Ability to Commute:
- Gardena, CA 90248 (Required)
Work Location: In person
