Guest Services
- Greet guests professionally and assist with arrivals/departures
- Process room assignments, payments, folios, and reservation updates
- Answer phones and respond to guest questions/requests
- Resolve guest concerns promptly and courteously
Operations & Coordination
- Communicate room status with housekeeping and maintenance
- Monitor occupancy, arrivals, departures, and room availability
- Prepare key packets, registration forms, and group materials
- Complete shift reports and pass‑down notes for Night Audit
Safety & Security
- Observe property activity and report safety concerns
- Protect guest information and payment data
- Follow emergency and safety procedures
Swing‑Shift Duties
- Manage peak arrival periods (3 PM–7 PM)
- Assist with late requests, room moves, and problem‑solving
- Keep lobby and public areas tidy throughout the shift
- Support light administrative tasks as assigned
Qualifications
- Hotel or customer service experience preferred
- Strong communication and multitasking skills
- Familiarity with hotel PMS systems
- Professional appearance and positive attitude
- Reliable and able to work weekends/holidays
Physical Requirements
- Standing for extended periods
- Light lifting up to 25 lbs
- Ability to move around the property as needed
Job Types: Part-time, Full-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
