Key Responsibilities
Infrastructure Deployment & Support
· Supports, owns, and addresses day to day IT requests and incidents for users in Geneva main office and other EMEA remote sites.
· Coordinates the setup and deployment of network kits, desktop systems, and AV solutions (As per SOP shared) across EMEA offices
· Works closely with Christie’s management to provide technical specifications and procurement recommendations for hardware upgrades.
· Supports Network setup, AV, sale setup & streaming infrastructure for offsite sales, with help and assistance from other onsite and offshore teams.
· Supports potential other future offsite sales in EMEA.
· Brightsign Boxes (SOP Based support only. Basic H&F)
· White Glove Support
· Update and maintain asset database for all supported sites
Server & Network Management (Hands and Eyes Support) under guidance of Wipro L2/L3 team
· Supports server migration/transition projects across EMEA location, ensuring minimal downtime and user disruption.
· Participates in Network projects such as Network kit commissioning/decommissioning efforts with support from other relevant teams.
· Conducts link redundancy tests to validate failover mechanisms and ensure uninterrupted connectivity for Geneva office.
Security & Compliance under guidance of Wipro L2/L3 team
· Collaborates with the security team to ensure desktops connected to Christie's network meet compliance standards for monitoring systems.
· Responds to security alerts and conducts virus scans upon request, demonstrating proactive risk mitigation.
Optimization
· Highlights any optimization opportunities to Christie’s IT management and take action as per agreement from Christie’s IT management.
· Engages in mobile platform optimization efforts, reviewing and approving cost-saving recommendations for Swisscom services.
Collaboration & Communication under guidance of Wipro L2/L3 team
· Acts as a key stakeholder in cross-functional projects, liaising with infrastructure managers, data centre teams, Network, infosec, and other Infrastructure towers.
· Provides timely updates and feedback to Christie’s IT leadership and project teams, ensuring transparency and alignment on IT initiatives.
Vendor Management
· Management of Local Network Providers including but not limited to Swisscom, Canon.
Skills & Competencies
· Strong technical acumen in desktop deployment.
· Proficient in project coordination across geographically dispersed teams.
· Adept at troubleshooting, risk assessment, and compliance enforcement.
· Effective communicator with a collaborative mindset and attention to operational detail.
· thorough document development and management
Pay: $27.00 - $30.00 per hour
Experience:
- Desktop support: 3 years (Required)
Work Location: In person
