Front Desk Agent
Exceptional Hospitality Starts with You
Picture yourself creating someone's first impression, and often, their lasting one.
When you join the DoubleTree by Hilton Burlington team, you're doing far more than checking guests in and out. You are the face of the hotel, the first smile after a long journey, the reassuring voice when plans change, and the person who helps transform a stay into a memorable experience.
As a Front Desk Agent, you'll create genuine connections with guests while ensuring every arrival, departure, and interaction is handled with warmth, professionalism, and attention to detail. No two days are exactly alike, and that's exactly what makes this role so rewarding.
What You'll Do
During a typical shift, you will:
- Welcome guests with genuine hospitality while completing efficient and accurate check-in and check-out experiences
- Verify reservations, assign guest rooms, issue room keys, process payments, and ensure guest information is accurate within the property's management system
- Answer questions about the hotel, local attractions, dining recommendations, transportation, and area events
- Anticipate guest needs by providing thoughtful recommendations and personalized service throughout each stay
- Promote hotel amenities, room upgrades, and available services to enhance the guest experience
- Respond promptly and professionally to guest requests, concerns, and service recovery opportunities
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless communication and exceptional guest experiences
- Answer incoming telephone calls, manage reservations, and accurately relay guest messages
- Maintain a clean, organized, and welcoming Front Desk environment
- Coordinate complimentary shuttle transportation, ensuring guests arrive at the airport, local businesses, and attractions safely and on schedule through effective communication with drivers
- Support teammates throughout the operation, recognizing that exceptional hospitality is always a team effort
What It Takes to Make the Stay
At the DoubleTree by Hilton Burlington, our values define how we care for our guests, our communities, and one another.
We're looking for someone who brings:
- A naturally warm, welcoming personality and a genuine passion for hospitality
- Professionalism and confidence when interacting with guests from around the world
- The ability to remain calm, organized, and positive during busy arrival and departure periods
- Strong communication, problem-solving, and conflict-resolution skills
- Excellent attention to detail and accuracy
- A collaborative mindset with a willingness to support teammates across departments
- A sense of ownership, accountability, and pride in creating exceptional guest experiences
- Previous Front Desk, hotel, hospitality, or customer-facing experience is preferred. Experience using Hilton's Property Engagement Platform (PEP) or another hotel property management system is highly valued but not required.
Schedule Requirements
This is a full-time position requiring flexibility to work mornings, evenings, weekends, and holidays based on business needs.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. When you join the DoubleTree Burlington team, you'll enjoy:
Incredible Travel Perks – Enjoy access to deeply discounted hotel stays through the Go Hilton Team Member Travel Program at participating Hilton properties around the world
Weekly Paychecks – Receive dependable weekly pay to help simplify budgeting and financial planning
Quarterly Team Rallies – Celebrate successes with your teammates through quarterly events featuring recognition, prizes, food, and fun
Paid Holidays – Eligible team members receive six paid holidays throughout the year
Comprehensive Benefits – Full-time employees may elect medical, dental, vision, short-term disability, healthcare and dependent-care flexible spending accounts, company-paid life insurance, and a 401(k) with employer matching up to 4%
Growth Opportunities – Build your hospitality career with one of the world's most recognized hotel brands while learning from an experienced leadership team
A Team That Cares – Join a culture where teamwork, respect, and genuine hospitality extend to both our guests and one another
About DoubleTree Burlington
The DoubleTree by Hilton Burlington is Vermont's largest hotel and conference center, welcoming leisure travelers, business guests, conferences, athletic groups, weddings, and special events throughout the year.
Our hotel is fast-paced, collaborative, and guest-focused. We believe every interaction matters, whether it's offering directions, celebrating a special occasion, or simply greeting a returning guest by name. We're looking for team members who take pride in creating those moments and who understand that hospitality begins long before a guest reaches their room.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
Work Location: In person
