Tron Solar is growing fast, and we are looking for someone who takes pride in helping people. Our Customer Service team is the voice of Tron — the first call customers make when they have questions and the last one they remember when their system goes live.
This role is about ownership, communication, and consistency. You will handle incoming support emails, answer inbound calls, and reach out proactively to update customers on project timelines, scheduling, and next steps. When issues arise, you will work directly with our operations and scheduling teams to find solutions and keep customers informed every step of the way.
The right person for this role thrives in a fast-paced environment with shifting priorities. You are organized, process-driven, and use notes and tools to make sure no follow-up or detail slips through the cracks. You can balance multiple moving parts such as scheduling updates, inbound calls, service tickets, and escalations without losing focus or composure. You know how to communicate clearly and work collaboratively with every department to ensure that information is accurate, aligned, and timely.
You understand that customer service is not just about closing tickets. It is about how people feel when they hang up the phone. Your performance is measured not only by resolution speed but by the satisfaction you leave behind and the five-star reviews you help earn.
We are looking for someone who:
- Communicates clearly and confidently
- Stays calm and professional when challenges pop up
- Uses systems and processes to stay organized and consistent
- Takes pride in accuracy, follow-up, and accountability
- Balances multiple priorities without dropping details
- Has experience in customer service (solar or construction experience is a plus)
This is a full-time role on a team that values reliability, teamwork, and genuine care for the customer experience. You will be part of a company that moves fast, works hard, and takes pride in doing things the right way.
If that sounds like you, we would love to hear from you.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
