Front Desk Agent
Hyatt Place Los Angeles / LAX / El Segundo
At Hyatt Place, we are dedicated to delivering thoughtful service and creating a welcoming environment where guests feel genuinely cared for. We are looking for enthusiastic, service-driven individuals to join our Front Office team as Front Desk Agents.
Who Are You?
- Passionate about hospitality and creating memorable guest experiences.
- Friendly, approachable, and committed to providing exceptional customer service.
- Able to multitask in a fast-paced environment while maintaining attention to detail.
- Comfortable handling guest requests, concerns, and inquiries with professionalism and empathy.
- Reliable, dependable, and flexible with scheduling, including weekends and holidays.
- Team-oriented and eager to support fellow associates and other hotel departments.
- Looking for an opportunity to grow and develop a career in the hospitality industry.
What Will You Do?
- Welcome guests with a warm and professional demeanor.
- Check guests in and out efficiently while ensuring all reservation and payment information is accurate.
- Respond to guest requests and concerns promptly and professionally.
- Provide information about hotel amenities, local attractions, dining options, and transportation.
- Process payments, room charges, and other guest transactions accurately.
- Assist guests with Hyatt World of Hyatt enrollments and explain program benefits.
- Maintain accurate guest records and ensure compliance with hotel policies and procedures.
- Support communication between departments to ensure a seamless guest experience.
- Answer phone calls, emails, and guest inquiries in a timely manner.
- Assist with maintaining lobby presentation and ensuring guest-facing areas remain clean and welcoming.
- Follow all safety, security, and cash-handling procedures.
- Support team members and assist with additional Front Office responsibilities as assigned.
Qualifications
- Previous hotel, customer service, retail, or hospitality experience preferred but not required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Basic computer proficiency and willingness to learn hotel operating systems.
- Ability to stand for extended periods and occasionally lift up to 25 pounds.
Job Type
Full-Time / Part-Time Available
Benefits
- 401(k)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Employee Discounts
- Flexible Schedule
- Career Growth Opportunities
- Hyatt Hotel Travel Discounts
Schedule
- Day Shift
- Evening Shift
- Weekend Availability Required
- Holidays as Needed
Ability to Commute
Must be able to reliably commute to Hyatt Place Los Angeles / LAX / El Segundo.
Join our team and become part of a culture that values care, service, and meaningful guest experiences every day.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
