Job Summary/Essential Job Functions
Chick-fil-A Shift Supervisors seek to provide guests with a remarkable experience every day by working as a team to give each guest an expeditious and high-quality personalized experience. The Shift Supervisor also treats those they work with, as well as guests, with honor, dignity, and respect. The Shift Supervisor serves the Chick-fil-A ® brand by directing Team Members to execute Operational Excellence daily and to bring the Chick-fil-A ® culture to the community through personal and intentional acts of service.
Duties and Responsibilities:
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Prepare setups, positioning of team members and running breaks.
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Answer phone calls.
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Lead by example and uphold all standards and expectations set forth by Chick-fil-A ®, Inc. and Chick-fil-A ® of Port Charlotte.
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Provide REMARKable service in all areas including, but not limited to, team performance management, 2nd mile service, operational excellence and operational efficiency.
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Takes responsibility for the outcomes of decisions.
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Upholds ethical and Chick-fil-A ® standards.
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Proactively assesses needs and responds in a timely manner.
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Handle guest complaints.
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Cash Management (Counting tills, finalizing daily sales, and depositing money).
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Place and prepare catering orders when necessary.
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Ensure ALL team members are in compliance with required local, state and Chick-fil-A ® safety measures.
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Ensure ALL team members are in compliance with Chick-fil-A ® quality standards.
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Address and correct unsatisfactory behavior.
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Communicates tasks and objectives clearly and efficiently.
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Exhibits a passion and excitement for Chick-fil-A ®.
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Influences others to achieve greater performance outcomes.
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Exhibits maturity in communication and behavior.
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Set the pace of the team by being a model team member.
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Work with urgency and handle matters with the utmost care.
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Ensure the safety of team members and guests by running an organized shift.
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Enforce and uphold safety protocols to ensure cleanliness.
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SERVSafe Certification (Current or to be completed).
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Always provide the best quality products with the quickest and most accurate service.
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Serve team, operator, and community in a way that represents the brand of Chick-fil-A ® professionally and appropriately.
Pre-Requisites
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Must have work experience for a minimum of: 6 months with prior relevant work experience (to be determined by Supervisor of Operations) OR 8 months without prior relevant work experience.
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Proficiency in all areas/responsibilities of Front Counter.
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Must be able to train.
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Must be available to work an average minimum of 32-35 hours a week.
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Must be available to work on Friday and Saturday.
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Must have open AND close availability.
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Complete application process: Provide at least 2 references, Interview with Supervisor of Operations, Complete training process
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $17 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime
Schedule:
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Monday to Friday
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Weekend availability
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8 hour shift
Education: No education required
Work location: On-site
