Title: Parts Specialist
Department: Parts
Location: Macedonia (MON-FRI 7:30 A.M.-4 P.M.)
Terms: Full-Time/In-Office
Pay: $21.00 to $24.00 per hour, based on previous forklift parts experience.
Reports to: Parts Manager
Join a Team That Keeps Industry Moving
Are you an experienced Parts Professional who enjoys solving problems, helping customers, and working in a fast-paced environment? Burns Industrial Equipment is looking for a motivated Forklift Parts Specialist to join our growing team.
This is an excellent opportunity for someone with 2+ years of parts lookup and ordering experience who takes pride in delivering exceptional customer service and keeping technicians equipped with the parts they need to succeed.
As a Parts Specialist, you'll play a critical role in supporting our customers and service team by sourcing, ordering, and distributing forklift and industrial equipment parts efficiently and accurately.
What You'll Do:
- Assist customers, service technicians, and internal staff by phone and email.
- Research, source, and order OEM and aftermarket parts.
- Prepare and provide accurate parts quotations.
- Process customer and technician orders in our business system.
- Issue purchase orders to vendors and suppliers.
- Pick, stage, and fulfill parts orders.
- Coordinate daily shipments and deliveries.
- Maintain communication with customers regarding order status and availability. Perform cycle counts and assist with inventory accuracy.
- Assist with invoicing and payment processing.
- Support other parts department operations as needed.
What We're Looking For:
- 2+ years of parts lookup and ordering experience (required).
- Previous experience in the forklift, industrial equipment, automotive, heavy equipment, or similar parts industry preferred.
- Strong customer service and communication skills.
- Self-motivated with excellent organizational skills and attention to detail. Comfortable working in a fast-paced, team-oriented environment.
- Strong computer and basic math skills.
- Ability to read parts manuals, technical diagrams, and exploded-view illustrations.
- Working knowledge of inventory control and warehouse operations.
- Ability to frequently lift up to 75 pounds.
Why Join Burns Industrial Equipment?
- Competitive pay based on experience.
- Stable, full-time career with an established industry leader.
- Opportunities for growth and advancement.
- Supportive team environment where your knowledge and experience make a difference.
- Be part of a company dedicated to keeping businesses running through exceptional customer service and technical support.
Pre-employment Requirements: Employment is contingent upon successfully completing a post-offer physical, drug screening, and background check.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Do you have (2) Years of Parts Lookup Experience?
- Do you have experience with Inventory Management?
- Are you proficient in Windows Office?
- Have you worked in the industrial equipment field?
Experience:
- Parts lookup: 2 years (Required)
Work Location: In person
