While projecting a professional image; assist with conducting internal reviews while meeting internal and external compliance regulations. Respond to inquiries and resolve issues.
Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
Conduct reviews of transactions and account holder or loan records.
Gather information needed to accurately complete each review.
Ensure that appropriate documentation is recorded.
Perform monthly reviews.
Meet accuracy, correctness, and timeliness of work standards as required.
Resolve questions and/or complaints and ensure that the issue is referred to the appropriate individual for resolution.
Verify and ensure that appropriate action was taken in resolving customer inquiries.
Other duties, as assigned.
