A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.
Requirements:
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Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries
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Excellent telephone and customer service skills
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Strong organizational and planning skills
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Ability to multi-task; strong time management skills
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Strong attention to detail
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Exceptional written and verbal communication skills
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Knowledge of Microsoft Office including Outlook, Word, and Excel
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Previous customer service experience
Responsibilities include, but are not limited to:-
Assists in creating and acknowledging orders in management system
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Ensures the paperwork process is running smoothly
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Assists customers by providing information on products, stock, and lead times
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Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
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Performs clerical duties such as data entry, filing, copying, and faxing
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Working with builders scheduling service work
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Using builders online scheduling programs, placing online orders with vendors
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Maintaining spreadsheets and checking vendor accounts for accuracy
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Contacting vendors with pricing issues, or other discrepancies
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Creating and placing warranty orders; maintaining order files
Benefits (full-time employees)
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Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
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Short and Long-Term Disability
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Company-paid life insurance and AD&D
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Optional supplemental life insurance
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Company-match 401(k)
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Vacation time and paid holidays
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Vendor incentives
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Room for growth; we promote from within!
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Military encouraged to apply!
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