Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
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Answer incoming customer calls, emails, and chat messages promptly and professionally
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Resolve customer inquiries, complaints, and issues with patience and a positive attitude
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Process orders, refunds, and exchanges accurately and efficiently
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Maintain up-to-date knowledge of products, services, and company policies
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Collaborate with other departments to ensure customer satisfaction
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Document customer interactions and update account information in our customer service software
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Identify and escalate complex issues to appropriate team members or supervisors
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Provide personalized solutions to meet individual customer needs
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Contribute to a supportive team environment and assist colleagues when needed
Qualifications
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Active listening skills and the ability to empathize with customers
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Patience and the ability to remain calm in challenging situations
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Efficient time management and multitasking capabilities
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Proficiency in basic computer skills and customer service software
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High school diploma or equivalent
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Previous customer service experience preferred
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Customer service certifications are a plus
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Ability to work in a fast-paced, dynamic environment
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Team player with a positive attitude and willingness to learn
Additional Information
BENEFITS
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Flexible Hours
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Competitive wages
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Employee discount on all food items
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Advancement opportunities
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Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
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Offered Health, Dental & Vision Insurance after 60 days of employment
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Voluntary accident coverage/Critical illness coverage
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Flexible Spending Accounts
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Ability to contribute to a 401(k)
