Job Summary
The Clinic Supervisor oversees and supports clinical and front-office staff while coordinating daily clinic operations. Responsibilities include staff training and supervision, patient and phone reception, electronic medical records, accounts and cash processing, provider scheduling, and workflow coordination. The Clinic Supervisor ensures efficient operations, quality patient care, regulatory compliance, and customer satisfaction.
Required Work Experience:
Prior 4+ years of healthcare clinic/outpatient experience – non supervisorial and 4 to 7 years of supervisorial experience.
Essential Job Functions in the areas of:
- Leadership, Supervision & Staff Development
- Clinic Operations & Workflow
- Patient Service & Front Office Operations
- Administrative & Resource Management
A qualified candidate will have the following KSA's:
· Education and Experience: High School Diploma or GED with 1–2 years of relevant work experience; medical office experience preferred.
· Technical Proficiency: Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; electronic medical record (EMR) systems; and standard office technology.
· Healthcare Knowledge: Knowledge of medical office operations, administrative procedures, healthcare practices, patient registration, scheduling, check-in/check-out, billing, collections, insurance processes, and medical terminology.
· Regulatory and Policy Knowledge: Knowledge of applicable healthcare regulations, organizational policies and procedures, compliance requirements, records management, and confidentiality standards.
· Leadership and Staff Development: Strong ability to lead, motivate, coach, mentor, and develop employees; establish clear expectations and performance standards; provide constructive feedback; and promote accountability and continuous improvement.
· Communication: Excellent verbal, written, and interpersonal communication skills, including the ability to communicate professionally with patients, providers, employees, leadership, vendors, and other stakeholders.
· Patient Service: Strong customer service and relationship-building skills, with professionalism, empathy, tact, diplomacy, and a commitment to patient-centered service.
· Teamwork and Emotional Intelligence: Ability to build effective working relationships, promote collaboration, maintain a positive work environment, and demonstrate sound emotional intelligence.
· Organization and Time Management: Strong organizational, time-management, prioritization, and multitasking skills, with the ability to manage competing priorities while maintaining accuracy and attention to detail.
· Critical Thinking and Problem Solving: Strong critical-thinking, analytical, problem-solving, conflict-resolution, and decision-making skills, including the ability to evaluate information, identify issues, develop solutions, and make sound recommendations.
· Operational Management: Ability to manage clinic workflow, allocate staffing and resources effectively, identify operational improvements, and adapt to changing priorities and business needs.
· Judgment and Professionalism: Ability to exercise fair, objective, and sound judgment when addressing employee performance and personnel matters and to maintain professionalism when handling difficult or sensitive situations.
· Independent Work: Ability to work independently, take initiative, prioritize assignments, follow established procedures, and appropriately escalate unusual or complex issues.
· Quality and Accuracy: Strong attention to detail, grammar, formatting, and accuracy to ensure reports, records, and organizational communications are professional and error-free.
· Confidentiality and Compliance: Ability to maintain confidentiality, safeguard sensitive information, and adhere to all organizational policies, including the Remote Work Policy.
· Professional Representation: Ability to represent Surgical Affiliates professionally and demonstrate integrity, accountability, and a positive attitude when interacting with employees, candidates, vendors, providers, and hospital clients.
· Flexibility: Ability to work effectively in a fast-paced, growing organization and adapt to changing workflows, technology, priorities, and operational needs.
· Travel: Ability to travel between satellite offices as required.
Join us as a Clinic Supervisor to lead our dedicated healthcare team toward delivering outstanding patient care while driving operational excellence. Your expertise will empower our clinic’s success through strategic leadership, meticulous management practices, and unwavering commitment to quality standards.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- healthcare clinic/outpatient: 8 years (Required)
- supervisorial: 4 years (Required)
Willingness to travel:
Work Location: Hybrid remote in Scottsdale, AZ 85251
