Description:
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Help Desk: Provide end user support ( on-site and remote). Record time and work log entries on tickets
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Active Directory: Create user accounts for new hires. Disable accounts for departing employees.
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CCTV: Troubleshoot analog and IP camera systems.
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Upgrades and Hardware Troubleshooting: Setup new workstations and laptops. Warranty/RMA bad hardware or repair in-house.
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Inventory: Maintain inventory of IT equipment - corporate offices as well as remote sites.
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Knowledgebase: Contribute to internal IT wiki and document credentials in secure application (IT Glue)
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Network: Install, configure, and troubleshoot routers, switches, and wireless access points. Tone, terminate, and label RJ45 Ethernet cables.
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Office 365: Assign email licenses.
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Printers/copiers: Install and configure new printers and copiers. Troubleshoot existing printers and copiers.
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Training/orientation: Provide brief IT orientation for new hires. Enroll in training courses and/or take certifications to improve skillset. Crosstrain colleagues.
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VoIP Phone: Setup and maintain Alcatel-Lucent VoIP phones at the office. Set up and maintain Ooma VoIP and FoIP service at remote sites.
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Yardi: Provide basic assistance with cloud-based accounting system.
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Website: Minor Edits to content on company website.
Requirements:
Skill & Knowledge Requirements
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Must be comfortable with technology and have a desire to learn.
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Basic troubleshooting skills and knowledge.
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Some understanding of Windows server, Active Directory, PowerShell and Group Policy preferred.
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Spanish language abilities a plus.
Experience Requirements
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3 years’ experience providing technical support in a Microsoft Active Directory environment with 20+ users
Education Requirements
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High School Diploma required, bachelor’s degree preferred
License/Certification Requirements
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Valid CA driver’s license, proof of auto insurance, and access to a reliable vehicle required.
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Preferred Certifications: Microsoft Certified Professional in Server, Desktop, or Applications related category; CompTIA A+, Server+ or Network+
Physical Requirements
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Must be able to lift up to 60 lbs, bend, stoop, sit for long periods, reach.
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Professional, productive, organized, conscientious, polite, reliable, flexible and resourceful team-player.
