Company Overview
Olive Promotions is a dynamic promotional product distributor dedicated to providing innovative marketing solutions and exceptional service to our clients. We pride ourselves on fostering a collaborative and energetic work environment that values efficiency and customer satisfaction. Job Summary
We are seeking a motivated and detail-oriented Webstore & Client Account Coordinator to join our team. In this role, you will manage online sales channels, coordinate client accounts, and ensure seamless order processing and fulfillment. Your proactive approach will help optimize our operations, enhance customer experience, and support our e-commerce growth.
Customer Webstore Management
- Create and launch branded customer webstores using Order My Gear.
- Configure products, pricing, sizing, images, deadlines, and payment settings
- Monitor active stores and ensure all information is accurate and functioning properly
- Provide customer support related to webstore ordering and functionality
- Manage store timelines, open/close dates, and reporting
Order Processing & Production Coordination
- Process and place product orders with suppliers and decorators
- Coordinate production schedules and delivery timelines
- Verify order accuracy, quantities, artwork placement, and customization details
- Confirm customer logos and branding files are production-ready and accurate
- Communicate with vendors regarding inventory, production status, and shipping updates
Shipping & Receiving
- Coordinate inbound and outbound shipments
- Verify received products against purchase orders and customer orders
- Ensure accurate packaging, labeling, and distribution
- Resolve shipping discrepancies or damaged product issues promptly
Customer Relationship Management
- Maintain ongoing communication with customers throughout each project
- Build long-term customer relationships through proactive service and follow-up
- Track customer ordering history and proactively remind customers to launch future or seasonal webstores
- Identify opportunities for repeat orders, employee stores, team stores, and additional promotional programs
Administrative & Team Support
- Maintain organized project records and order documentation
- Assist with reporting, invoicing coordination, and customer follow-up
- Collaborate with sales and operations teams to ensure successful project execution
Qualifications
- Strong organizational and multitasking skills
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills
- Customer service or account management experience preferred
- Experience with eCommerce platforms or order management systems preferred
- Experience in promotional products, apparel, print, or branded merchandise industry is a plus
- Comfortable working with spreadsheets, artwork files, and order tracking systems
- Ability to manage deadlines in a fast-paced environment
Preferred Skills
- Experience using Order My Gear
- Knowledge of apparel decoration methods and branded merchandise production
- Familiarity with supplier ordering and shipping logistics
- CRM or repeat-order management experience
Ideal Candidate Traits
- Proactive and solution-oriented
- Highly dependable and organized
- Strong follow-through and communication
- Enjoys helping customers and building relationships
- Able to balance detail work with customer interaction
Pay: $20.00 - $30.00 per hour
Education:
Experience:
- Promotional Product : 1 year (Required)
- Customer Service: 3 years (Required)
Work Location: In person
