Epsilon requires a motivated individual that understands the needs of high-volume direct mail with close ties to the USPS. They must possess a solid grasp on USPS system regulations in their current form and stay abreast of all changes and the impact they may have on Epsilon and their mailing clients including understanding how to reduce mail piece time in process, optimize mail processes, net financial outcomes, and working with USPS to deal with situations that require urgency. High level communications and continuous improvement are also foundational needs related in this position.
Responsibilities:
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Primary interface for Epsilon with the USPS
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Represents Epsilon at MTAC and regularly attends meetings local PCC and the National Postal Forum
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Tracks & monitors mail performance – scorecards & MailTrail reporting
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Engages with the USPS on all postal promotions, prepares analysis and financial impact for each, develops presentation materials to communicate throughout the company and tracks and reports on promotion savings
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Investigates, troubleshoots, and resolves all USPS service/delivery issues
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Provides detailed analysis on postage/logistics to identify opportunities to drive efficiencies
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Tracks and reports on all mail volumes by client and plant
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Manages all PAF renewals, set-up & renewal of permits and MID assignments
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Demonstrate the necessary knowledge of USPS Postal Regulations and ensure they are keeping up to date on USPS changes.
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Manage the mail processing teams as well as work with the logistics staff.
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In-depth in understanding of all classes of mail, Manifest mailing, Drop Shipment procedures, Co-mingle, Mail Piece Design processes, Destination Entry, etc.
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Review and recommend postal documentation preparation enhancements in tune with the USPS standards to avoid errors and/or rejections on mailings.
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Ability to effectively communicate mail list concerns with Clients, Print Production, Account Teams, Production, IS and/or customers in a professional manner as needed.
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Create customer focused and cost-effective postal optimization services to achieve on time deliveries with documented ROI.
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Maintain excellent relationship that Epsilon has with regional and local USPS representatives.
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Create and provide relevant postal training offerings to Account Teams, Print Production, Production and support teams.
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Participate in the RFP reviews for prospective clients and ask questions of Project Management, Manufacturing, Leadership or Sales team to ensure services provided are cost effective for the client.
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Responsible for reporting any problems related to meeting customer delivery requirements.
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Manage all USPS permit related activities such as reconciliation report generation, opening new permits
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Review all USPS incentive programs and advise which ones Epsilon and our clients can benefit from.
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Track all USPS incentive savings
Preferred Education & Work Experience:
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Minimum 6 years of experience in working with all facets of postal regulations and logistics, preferred direct contact with postal representatives
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Solid understanding of USPS policies, procedures, and regulations as well as Canadian Post requirements
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Strong working knowledge of mail processing software and their modules including BCC Redpoint software
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Working knowledge of various file formats/types (.csv, .tst, .dbf, etc)
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Excellent computer/data processing skills through certification and /or previous job training
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Excellent written, oral and presentation skills
