SERVICE MANAGER
Service Manager is responsible for scheduling and coordinating all service activities, managing and developing the service technician team, and ensuring excellent customer service on every job.
Does this sound like you?
- You've led and developed teams of technicians — training them, tracking their performance, and making sure the work got done right and on time.
- You've managed equipment, parts, or accounts; keeping inventory, procurement, and documentation tight.
- You're the person people come to when something needs to be scheduled, coordinated, or escalated — and you know how to keep multiple moving pieces on track.
- You've got a technical background in electronics or maintenance, so you can speak the same language as your techs while managing the bigger picture.
MAIN RESPONSIBILITIES:
- Manage all service technicians, including performance, training, and development across all experience levels.
- Own the service calendar — scheduling and prioritizing incoming service calls and emails, including urgent requests.
- Monitor and manage service parts inventory levels.
- Supervise, assign, and track daily tasks and larger service projects.
- Manage the service ticketing system and repair workflow, ensuring timely completion and closure of orders.
- Create and prepare reports for company management and customers; report weekly to the Director of Service.
- Collaborate with Sales and the Service Coordinator on customer estimates and quotes.
- Support the service team with on-site walks for large equipment deployments, removals, and swaps, developing installation strategy and coordinating site access.
QUALIFICATIONS:
- 5+ years of experience managing or supervising a service or maintenance team.
- Strong organizational and time management skills; able to juggle scheduling, inventory, and reporting at once.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office 365.
- Strong technical aptitude and a desire to learn new technologies and systems.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills with high attention to detail.
TRAINING & EDUCATION:
- Military technical training or formal education in Electronics, Maintenance Management, or other related field.
- Military training in the following fields desired: Avionics, Electronics, Fire Control, Nuclear, Computer/IT, Electrical/Electrician. Schools from the Navy, Marines, Air Force, Army, Coast Guard preferred.
- Experience leading and training technicians, managing equipment/parts inventory, and coordinating logistics preferred.
- Prefer candidates with the following Military accomplishments: Meritorious Promotions, NCO/SNCO of the Quarter/Year, or other Command recognition for superior performance; career progression ahead of peers; ongoing or advanced education.
Military Veteran Preferred
Work Location: In person
