National Dispatcher
Schedule: Both FT & PT availability; Flexible, able to work weekends & evenings
This position is not remote or hybrid, must be in office
Pay: $20.00 - $23.00
Position Overview:
Responsible for daily dispatching of reservations globally.
Responsibilities and Duties:
- Ensure that all customers are picked up on-time.
- Responsible for knowing the location of all vehicles at all times while dispatching.
- Keep dispatch screen updated and coded accurately at all times.
- Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
- Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
- Take all customer calls that include reservations, changes or cancellations.
- Handle customer complaints immediately, courteously and efficiently.
- Report any problems with any reservation, by creating an incident report in the specific order in the Santa Cruz program.
Qualifications:
- Must be knowledgeable of airports, hotels & entertainment venues.
- Must be familiar with a Limousine Dispatching program **Santa Cruz Preferred**.
- Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs.
- Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
- Computer literate able to update flights, maps, etc.
- Ability to work in a fast-paced environment and make quick and precise decisions.
- Experience in the limo industry strongly preferred
- Ability to make good judgement and decision in handling client?s situation.
- Heavy dispatch and customer service experience a huge plus.
Location: 89 Ridge Rd., North Arlington NJ 07031
