The Vacancy
Essential Job Responsibilities:
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Expeditiously, professionally, and efficiently repair, calibrate and maintain customer high voltage testers. This includes service performed at Megger facility as well as at customer sites
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Customer support via phone, email, and MS Teams. Additionally, support off-site service centers, provide diagnostics and pre-repair quotes
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Bring up, calibrate and final test equipment for delivery to external customers. Provide accurate calibration documentation to customer
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Interface with service manager to resolve customer needs
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Interface with sales department
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Repair defective parts and assemblies
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Interface with Engineering to resolve design or technical issues and provide input with new product design
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Condemn non-repairable parts and assemblies
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Identify defects in workmanship and correct errors
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Reliably deliver quality products and service to the customer with zero defects
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Implement ECOs as directed
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Return excess inventory after jobs are complete and alert affected departments of discrepancies on BOMs and create an ECO if needed
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Follow documented procedures per ISO standards
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Other duties as assigned
Minimum Skills and Competencies:
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Associate’s degree in Electronics, or 2+ yrs. equivalent experience
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Fully competent and experienced in the use of electronic test equipment such as, but not limited to DMM’s, Oscilloscopes, high voltage probes, waveform generators
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Must be able and willing to travel to customer sites up to 50% time, some of which may be international
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Experience trouble shooting to component level and RoHS soldering experience
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Familiar with computer hardware and Microsoft OS and software, as well as Android OS
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Experience with high voltage components and safety protocols
Additional Knowledge/Skills/Abilities:
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Must be able to lift 50 lbs
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Up-to-date knowledge of electronics, electronics theory and practice
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Ability to use and care for electronic equipment
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Good technical skills and an understanding of approved methods
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Effectively and independently schedule and prepare for service site visits.
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Ability to work independently as well as within small teams
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Demonstrated ability to multi-task and prioritize workload
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Must have good communication skills; written and verbal
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Basic computer skills for word processing, spreadsheets, databases and email
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Problem-solving skills, fault isolation skills
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Strong organizational skills
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Basic math skills
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Communication and report writing skills
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Ability to follow instructions
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Able to demonstrate high level of professional integrity
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Must have a friendly demeanor towards customers, internal and external
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Positive attitude
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Must be a team player
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Willing to work in a high stress environment
Travel Requirements:
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25% - 50% travel to customer sites, some of which may be international
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Ability to independently arrange travel to customer sites
