Job Description
Date: January 2025
Position: Junior Account Manager
Reporting to: President/CEO
Job Description
Overview:
The Junior Account Manager will play a crucial role in managing and growing client relationships while assisting in the execution of IT strategies and service delivery. This entry-level role is ideal for a motivated professional looking to gain experience in managed IT, cybersecurity, cloud, and business technology solutions.
As a Junior Account Manager, you will support the Senior Account Managers in client interactions, project coordination, and business development efforts. You will act as a trusted advisor to customers, ensuring their IT needs are met while identifying opportunities for growth. This role requires strong communication skills, problem-solving abilities, and a proactive approach to client engagement.
Key Responsibilities:
Client Relationship Management
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Act as a primary point of contact for assigned small and mid-sized business (SMB) clients.
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Assist in managing existing customer accounts by building and maintaining strong relationships.
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Work with clients to understand their business needs, IT challenges, and technology goals.
Customer Success & Support
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Assist in scheduling and preparing Quarterly Business Reviews (QBRs) for clients.
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Work closely with internal teams (engineering, sales, and support) to ensure smooth service delivery.
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Monitor client support tickets and project progress to ensure timely resolutions and customer satisfaction.
Sales Support & Business Development
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Identify upsell and cross-sell opportunities for additional IT services such as cybersecurity, cloud solutions, and infrastructure upgrades.
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Assist in the creation of proposals, quotes, and service agreements for new and existing clients.
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Support the Senior Account Managers in business development activities, including lead generation and market research.
Project Coordination & Service Oversight
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Assist in managing client IT projects, ensuring deliverables are met and expectations are aligned.
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Work with technical teams to ensure smooth execution of IT implementations, migrations, and security upgrades.
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Track and report on client engagement metrics, satisfaction levels, and service effectiveness.
Billing & Account Maintenance
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Review monthly invoices, ticket reports, and service utilization to ensure billing accuracy.
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Address client inquiries related to IT services, costs, and performance metrics.
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Help maintain account documentation and records in CRM and PSA systems (e.g., Kaseya, ConnectWise, etc.).
Qualifications & Skills
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1-3 years of experience in account management, customer service, or business development (preferably in IT or technology services).
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Basic understanding of Managed IT, Cybersecurity, Cloud Solutions, and IT Infrastructure.
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Strong verbal and written communication skills with the ability to explain technical concepts to non-technical clients.
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Excellent organization and time management skills to handle multiple accounts and priorities.
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Ability to collaborate with internal teams and coordinate resources to resolve client issues.
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Proficiency in Microsoft Office, CRM platforms, and IT service management tools.
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Customer-focused mindset with a proactive approach to problem-solving and relationship-building.
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Valid U.S. driver’s license and ability to travel to client sites as needed.
Compensation & Benefits:
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Base Salary: $55,000 - $65,000
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Performance-Based Incentives: Opportunity for bonuses based on account growth and retention.
Why Join Logical Net?
At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you’ll gain valuable industry experience, mentorship, and opportunities for career advancement in the ever-evolving world of IT and cybersecurity.
If you’re eager to build a career in technology account management and want to be part of a forward-thinking team, we’d love to hear from you!
