OVERVIEW
We're looking for a driven, adaptable leader to oversee our Utah office.
Our offices are more than operational locations. They are places where employees, clients, government agencies, and business partners connect with us directly. We call them Hubs because they bring together the people, services, expertise, and resources needed to help businesses move forward.
As Legal Hub Manager, you'll be responsible for the employees, operations, and day-to-day success of the Utah office while helping create an environment where employees feel supported, accountable, connected, and engaged. You'll develop a team capable of supporting businesses through a variety of services, build expertise within the office, strengthen local relationships, and help create an exceptional experience for both clients and employees.
The Utah office is unique within our organization. In addition to supporting registered agent, filing, mail, and client service operations, it serves as a central hub for legal support services and provides a collaborative workspace for company leaders and teams who regularly work, train, and connect from the location.
This role partners closely with attorneys, legal support staff, operational leaders, and other Hub Managers to help create a connected and client-focused office experience that supports both operational excellence and regional growth.
The ideal candidate is someone who enjoys ownership, thrives in fast-moving environments, communicates clearly, builds strong relationships, and isn't afraid to jump in wherever needed. Success in this role requires strong judgment, adaptability, accountability, and a willingness to continuously learn and improve.
JOB RESPONSIBILITIES
- Lead all office operations, including mail processing, filings, client service, legal support functions, and daily workflow management
- Manage hiring, staffing, scheduling, productivity, employee development, coaching, and accountability for the local team
- Oversee office performance by monitoring operational results, quality standards, employee engagement, and client experience
- Develop expertise across office operations including registered agent services, compliance services, business filings, legal support services, and company offerings
- Serve as a resource and escalation point for employee, client, legal support, and operational issues requiring sound judgment and problem-solving
- Partner closely with attorneys and legal support teams to support legal operations, trademark services, and other legal offerings
- Create, implement, and maintain training programs that build employee expertise across products, services, and operational functions
- Identify opportunities to improve operational efficiency, employee development, client experience, and overall office effectiveness
- Support company initiatives, process improvements, technology rollouts, automation, and operational changes across teams
- Collaborate with other Hub Managers and internal teams to drive consistency, improve processes, and support company growth initiatives
- Maintain expertise in jurisdiction-specific filing requirements, legal processes, compliance standards, and regulatory changes
- Build and maintain relationships with government agencies, business organizations, legal partners, USPS, process servers, and community stakeholders
- Foster a positive employee experience by creating an office environment centered on collaboration, connection, recognition, and accountability
- Support company leaders and teams utilizing the Hub for meetings, training, collaboration, and employee development
- Maintain a professional, organized, and welcoming office environment while addressing facility and operational needs
- Provide hands-on, onsite leadership and support wherever needed to ensure smooth daily operations.
MINIMUM QUALIFICATIONS
- 2+ years of leadership experience in operations, legal services, compliance, or a related business environment.
- Experience hiring, training, coaching, and developing employees while building an accountable, collaborative team culture.
- Ability to manage competing operational priorities while balancing employee development, client needs, and business objectives.
- Strong leadership skills with the ability to motivate employees, manage change, and drive team performance.
- Strong problem-solving and decision-making skills with the ability to remove obstacles and keep work moving forward.
- Ability to learn and develop expertise in legal support services, registered agent services, compliance processes, filings, and jurisdiction-specific requirements.
- Strong organizational skills and attention to detail in fast-moving, deadline-driven environments
- Excellent communication skills with the ability to build trust and provide clear direction across employees, clients, attorneys, and business partners.
- Strong client service mindset and commitment to delivering exceptional customer experiences
- Strong computer and technical skills with the ability to learn and support new systems, automation, and technology tools.
- Adaptable, self-motivated, and comfortable navigating ambiguity while improving processes through growth and change.
- Acts with integrity, accountability, professionalism, and a collaborative mindset.
- Available to work onsite daily.
PREFERRED QUALIFICATIONS
- Bachelor’s degree or equivalent professional experience.
- Experience working in legal services, compliance, business formation, registered agent services, or other regulated industries.
- Experience managing multi-functional operational teams in fast-paced environments.
- Strong analytical skills with experience identifying trends, improving workflows, and driving process improvements.
- Familiarity with business filings, state regulatory processes, and legal support operations.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- This role oversees frontline team members in an office environment. What experience do you have leading teams in an office environment?
- We’re building something great, and we want people who truly want to be part of it. What about Northwest Registered Agent or this role made you want to apply?
Work Location: Hybrid remote in West Jordan, UT 84084
