About us
At FH Packaging, our success is built on long-term partnerships, operational excellence, innovation, and an unwavering commitment to customer satisfaction. We provide a dynamic, safe, and growth-oriented work environment with a diverse, international workforce.
Job Overview
We are currently seeking a reliable Part-Time IT & Web Support Assistant to support a wide range of office, e-commerce, and warehouse operations. In this role, you will be the first point of contact for everyday technical support, while also assisting the Manager with web maintenance, basic configurations of software/hardware, and backend troubleshooting. The ideal candidate is a proactive problem solver who can navigate both hardware setups and basic web infrastructure in a fast-paced environment.
Experience
- Handle daily technical support tasks including hardware, software, network connectivity (Wi-Fi, LAN), and peripheral troubleshooting across office and warehouse environments.
- Manage user accounts, password resets, permissions, and onboarding/offboarding activities within Active Directory.
- Set up, configure, and deploy Windows workstations, laptops, printers, mobile devices, and barcode scanners. Maintain an accurate IT asset inventory and system documentation.
- Troubleshoot website bugs, handle device/network security (antivirus), and ensure server/backend operations run smoothly. Assist in maintaining and configuring general office software and sales systems (e.g., Fishbowl, Salesforce).
- Assist the Digital Marketing/Project team implementing, testing, and configuring basic AI-driven tools and chatbots into the customer service system.
- Follow company IT policies, security standards, and procedures to prevent system downtime and protect data integrity.
Qualifications
- Pursuing or completed a degree/certification in Information Technology, Computer Science, or a related technical field is preferred.
- 1–3 years of hands-on experience in IT support, helpdesk, or web maintenance roles preferred.
- AI Skillset (Preferred): Proven interest or experience in implementing and configuring AI tools (e.g., AI Chatbots, automation workflows). Ability to integrate AI tools into company websites and connect them with sales/CRM systems (e.g., Salesforce) is highly preferred.
- Familiar with Windows, Microsoft Office, and basic familiarity or quick learning ability with CRM/Sales platforms (like Salesforce or HubSpot).
- Strong understanding of how websites work, with working knowledge of basic HTML/JavaScript to handle backend script embedding.
Schedule:
- Flexible Part-time: Around 15–20 hours per week, structured across 2.5 to 3 working days (e.g., 2 full days on-site/remote + 0.5 day flexible setup).
- Monday to Friday.
- Urgent On-call Support: Must be available on Thursdays and Fridays to respond to urgent technical calls or backend support.
- Pay-by-Hours Structure: Compensation is strictly based on actual hours worked. On-call hours on Thu/Fri will be logged and paid based on active tasks and support tickets handled (no guaranteed minimum hours if no support is required).
Work Location
Hybrid (On-site in Eastvale), 13977 The Merge St, Unit B, Eastvale CA 92880
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
