Guest Services Agent
What are we looking for?
Benson Hotel Group is looking for a passionate individual that will deliver the highest level of warm, southern, hospitable guest service. Our guests will always come first but we want to invest in our people and cultivate an environment that encourages growth, leadership and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Ability to utilize all provided computer systems after training
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for.
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
