Key Responsibilities
A) Scheduling & Staff Coordination
- Schedule and assign Home Health Aide (HHA) visits weekly through the agency's scheduling portal.
- Coordinate caregiver schedules to ensure appropriate client coverage and address scheduling conflicts or last-minute changes.
- Communicate schedules, updates, and shift changes with HHAs and office staff.
- Monitor scheduling accuracy and maintain up-to-date staffing records.
B) Recruitment & Onboarding Support
- Welcome prospective Home Health Aides and provide employment applications.
- Assist applicants with completing onboarding paperwork and answer questions regarding the hiring process.
- Collect, copy, and organize required employment documents, including identification, certifications, licenses, and other onboarding paperwork.
- Ensure applicant files are complete and compliant with company and regulatory requirements.
C) Communication & Reception
- Serve as the first point of contact by greeting visitors and providing excellent customer service.
- Answer and direct incoming phone calls professionally.
- Respond to emails and office correspondence in a timely manner.
- Process incoming and outgoing mail and deliveries.
D) Office Administration
- Maintain organized physical and electronic filing systems.
- Prepare reports, correspondence, forms, and other administrative documents.
- Order office supplies and coordinate equipment maintenance and vendor services.
- Support daily office operations to maintain an organized and efficient workplace.
E) Administrative Support
- Provide administrative support to management and office staff.
- Assist with basic bookkeeping, expense tracking, and recordkeeping.
- Maintain accurate client, employee, and scheduling records while ensuring confidentiality.
- Perform additional administrative duties and special projects as assigned.
Qualifications
- Experience in scheduling, staffing coordination, office administration, or healthcare administration preferred.
- Experience scheduling Home Health Aides or caregivers is a plus.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office Suite and scheduling software or healthcare portals.
- Ability to maintain confidential information and exercise sound judgment.
- Strong attention to detail and the ability to work independently in a fast-paced office environment.
Join us as an Office Administrator where your contributions will be valued, and your career can flourish within our supportive environment.
Job Type: Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
Ability to Commute:
- Boxborough, MA 01719 (Required)
Ability to Relocate:
- Boxborough, MA 01719: Relocate before starting work (Preferred)
Work Location: In person
