Reporting the Associate Director of Scholarships and State Aid, the Financial Aid Coordinator – State and University Programs is responsible for the coordinating, awarding, and monitoring of university and Tennessee state scholarship and grant programs totaling more than $14 million annually. This position ensures compliance with federal, state, University of Tennessee, and institutional regulations while providing exceptional service to students, families, faculty, and campus partners. The coordinator serves as the primary liaison between the Office of Financial Aid & Scholarships, university departments, the Tennessee Student Assistance Corporation (TSAC), and other external agencies for assigned scholarship and state aid programs.
State and University Scholarship Administration
Compliance and Financial Aid Operations
Student Service and Financial Aid Counseling
- Advise students and families regarding eligibility, application requirements, scholarship opportunities, renewal criteria, and financial aid options.
- Resolve complex student inquiries regarding university scholarships, Tennessee state aid, and related financial aid matters.
Collaborate with Admissions, academic departments, Student Financial Services, and other campus offices to support student success and scholarship administration.
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Outreach and Training
Other Duties
- Support departmental initiatives and strategic enrollment efforts.
- Participate in testing and implementation of system upgrades and process improvements.
Perform other duties as assigned.
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Competencies:
Must have effective customer service and interpersonal skills; superior organizational and problem resolution skills required; self-starter and ability to prioritize tasks to meet deadlines; basic computer software skills including MS Office required. Ability to communicate effectively with scholarship recipients, staff, faculty and the state as needed in a professional manner.
Application Review
Review of applications will begin 10 days from posting and will continue until the position is filled. Applications received by this date will receive priority consideration.
Qualifications:
Knowledge, Skills and Abilities:
Knowledge of financial aid principles, scholarship administration, and student services.
Ability to interpret and apply federal, state, University of Tennessee, and institutional regulations.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. Ability to reconcile financial records and identify discrepancies.
Excellent verbal and written communication skills.
Ability to establish and maintain effective working relationships with students, families, faculty, staff, and external agencies.
Prioritize multiple responsibilities and consistently meet deadlines in a fast-paced environment. Strong customer service skills with the ability to handle sensitive situations professionally.
Proficiency with Microsoft Office applications and student information systems; experience with Banner and financial aid management systems preferred
Required: Requires a bachelor’s degree or business-related field
Proficiency with Microsoft Office applications and student information systems; experience with Banner and financial aid management systems preferred
Preferred: Knowledge of TN state programs preferred.
Compensation and Benefits:
- UT Market Range: MR07
- Anticipated hiring salary: $47,000 - $50,000
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About Us
The University of Tennessee at Chattanooga is in the heart of one of Tennessee’s largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs—at both the master's and doctoral levels. UTC and Chattanooga—nationally recognized for its downtown redevelopment and wealth of outdoor recreation—are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.
Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region.
From our deep ties to the city of Chattanooga to our national reputation for innovation and hands-on learning, UTC stands out as a university where students thrive, faculty inspire, and partnerships create real impact.
