Department: Sales
Reports to: Dispatch Manager/Director of Sales
Pay Grade: $25 - $27.25/Hour
Supervises: None
FLSA Classification: Non-Exempt
Who We Are
Lannon Stone Products is a mid-sized, privately-held construction aggregates company with operations in the suburbs of Milwaukee, WI. This urban mining environment and private ownership structure are the foundation for our commitment to building and operating great facilities for our neighbors, customers, employees, and vendors.
Job Summary
The Weighmaster serves as the critical link between truck drivers, loader operators, and customers to keep daily operations running smoothly and efficiently. They require strong communication, adaptability, and attention to detail, as priorities and conditions can shift quickly throughout the day. Weighmasters provide directions to drivers and customers, coordinate material flow, and help navigate the fast-paced and often ambiguous nature of aggregate operations with professionalism and confidence.
What Weighmasters Do
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Identify, manage, and create new orders based on inbound calls and accepted quotes.
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Identify loaded products visually, ensuring all loads shipped contain the correct material.
- Ensure proper billing and accurate accounting in reviewing daily scale tickets.
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Know the functional and technical properties of LSP products and their applications.
- Communicate clearly with drivers to optimize their use by providing directions and traffic information.
- Multi-task – helping with clerical tasks, such as updating equipment hours, daily inspection worksheets, and ordering supplies.
Who Weighmasters Are
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Generous teachers providing safety training and direction for site visitors.
- Passionate about our craft, building a rapport with customers and truck drivers, and establishing position relationships.
- Attentive and considerate, ensuring our work areas and surroundings are clean and safe.
- Customer focused and comfortable flexing between multiple sites to support scale operations.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Minimum Qualifications
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Math, reading, and writing skills (English at minimum, Spanish is a plus)
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Professional written and oral communication
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2+ years in a fast-paced customer service position
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Expertise with Windows, Microsoft Word and Excel, and Google Drive
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Punctual and reliable, excellent attendance required
- Maintain a clean and well-groomed appearance; closed-toe shoes required
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Embrace a team environment where all members contribute to the success of the operation
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Willing to work in a multi-disciplinary environment, learning and performing a variety of jobs
- Must past pre-employment physical and drug screen
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Valid driver’s license with a clean driving record
Physical and Mental Demands
While performing the duties of this job, the employee must be able to sit for long periods of time and occasionally crawl, climb, stand, stoop, kneel, crouch, and lift (30 lbs.).
Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills and the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high-pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Working Environment
Up to 100% of time spent in an office with exposure to manufacturing environments around industrial equipment. The environment will be dusty and, at times, experience loud noises with exposure to miscellaneous industrial odors. Hours are seasonal, based on the needs of the customer; generally, 6 am until 5 pm Monday through Friday, and 6 am until 12 pm Saturdays.
Lannon Stone Products is a dynamic and ever-changing operation, requiring flexibility amongst our team members. Traveling between company sites is an essential part of the job; therefore, each team member needs to be able to reliably travel to be qualified for the position.
The work environment characteristics described here are representative of those an individual will encounter while performing these essential functions of this position.
