Position Summary:
Reporting to the General Manager, Field Operations you will drive customer satisfaction through the ownership of the daily execution for designated branches, including order deliveries, technician services, warehousing/outside yard operations and customer service.
Key responsibilities and essential job functions include, but are not limited to:
-
Own execution and adherence to standards for all branch processes.
-
Lead, motivate, and hold accountable a team of front-line drivers, yard associates, and service technicians to achieve safety, service, productivity, and performance objectives.
-
Responsible for management of location(s), P&L focusing on EBITDA, cost management, labor and overtime.
-
Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of improvement opportunities.
-
Conduct monthly safety meetings with entire team.
-
Perform accident investigations, working with the Safety team in building pro-active safety measures.
-
Foster and maintain a culture of safety, accountability, teamwork, and exceptional customer service.
-
Direct all aspects of facility management, including maintenance, appearance, and safety compliance, to ensure operational readiness and a positive customer and employee experience.
-
Work with Customer Experience and Sales Departments to address and resolve customer issues.
-
Collaborate with all corporate departments as needed and perform other duties as assigned by management.
Desired skills and experience:
-
8+ years in Operations, Customer Service, or Logistics roles. Facilities management experience is a plus.
-
Proven experience leading and managing large teams of service, operations, or logistics employees.
-
Bachelor's Degree strongly preferred or equivalent education/experience.
-
Demonstrated success in a number of diverse customer service and operations roles.
-
Extensive experience managing safe, efficient and effective operational delivery processes.
-
Ability to weigh trade-offs to arrive at a solution that is acceptable for both the customer & Paraco.
-
Experience providing a consistently high level of customer service.
-
Excellent written, verbal communication and interpersonal skills.
-
Experience managing and anticipating change and challenges.
-
"Team player" with demonstrated track record of collaboration with others to solve difficult problems and drive business improvement
Supervisory Management:
In addition to managing all drivers, techs, and yard associates, also manages an Operations Supervisor.
Compensation:
Base Range: $115k
Travel:
75% travel between locations
25% in office at the Saugerties location
Hours:
Start time: 6:00 AM
